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Broadridge
Broadridge
Sponsor pentru viza H1BAsigurăriConsultanțăLogistică
Broadridge dezvoltă soluții tehnologice și operaționale pentru industria serviciilor financiare. Platforma și serviciile sale sprijină administratorii de active, investitorii instituționali și alte organizații financiare în operațiuni de pe piețele de capital, comunicarea cu investitorii și clienții, gestionarea datelor, analiză, administrarea portofoliilor, procesele de reglementare și riscul operațional. Compania deservește și sectoare conexe, inclusiv finanțarea consumatorilor, asigurările și telecomunicațiile, ajutând organizațiile să coordoneze fluxuri complexe de informații, să îmbunătățească supravegherea și să gestioneze mai eficient procesele esențiale de afaceri.
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Locurile de muncă ale companiei

Client Success Representative (Remote, United States)

Support Broadridge clients through onboarding, training, relationship management, and ongoing product adoption. This full-time remote role focuses on customer satisfaction, retention, and upsell performance.

USStatele Unite ale AmericiiALAlabamaILIllinoisIAIowaLALouisianaMNMinnesotaMSMississippiMOMissouriOKOklahomaWIWisconsin
21 $ / oră
RemoteNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Serve as the primary contact for assigned clients, addressing questions and concerns through phone, email, and video.
  • Lead new-client onboarding from initiation through completion, providing further training when required.
  • Work with the Client Success team to help reduce customer churn.
  • Show clients how to realize product value, monitor engagement metrics, and recommend appropriate actions.
  • Promote customer satisfaction through responsive service and high-quality onboarding and training.
  • Partner with customers on strategies that support their goals and maximize product value.
  • Collect customer feedback and share it with internal teams to inform product improvements and satisfaction initiatives.
  • Establish and sustain strong relationships with clients.
  • Build advanced knowledge of the platform and its products.
  • Provide an excellent client experience throughout the onboarding process.
  • Meet or surpass customer retention and upsell goals.

Cerințe

  • A bachelor’s degree or equivalent experience is preferred.
  • Two to three years of customer service experience is preferred, ideally in a SaaS environment.
  • Strong written and verbal communication skills.
  • High attention to detail and work quality.
  • Ability to manage multiple tasks, prioritize effectively, and respond to clients within reasonable time frames.
  • Willingness to adapt to change and continue learning.
  • Ability to build positive, professional business relationships with clients.
  • Ability to learn software solutions quickly.
  • Ability to collaborate effectively with team members, clients, and stakeholders.
  • Familiarity with Salesforce, Microsoft Suite, Outlook, JIRA, Confluence, and ChurnZero is preferred.

Beneficii

  • Eligibility for a bonus.
  • Comprehensive benefits offerings.
  • Paid sick leave for Colorado employees, where applicable.
  • Other benefits required by law, where applicable.

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