Mars Customer Manager, Wegmans Account, Illinois Remote
MarsLead Mars Snacking’s Accelerator account strategy for Wegmans. Drive retailer growth through assortment, merchandising, pricing, promotions, and forecasting.
Open
Broadridge develops technology and operational solutions for the financial services industry. Its platform and services support asset managers, institutional investors, and other financial organizations with capital markets operations, investor and customer communications, data management, analytics, portfolio administration, regulatory processes, and operational risk. The company also serves adjacent sectors including consumer finance, insurance, and telecommunications, helping organizations coordinate complex information flows, improve oversight, and run essential business processes more efficiently.
Client Success Representative (Remote, United States)
Support Broadridge clients through onboarding, training, relationship management, and ongoing product adoption. This full-time remote role focuses on customer satisfaction, retention, and upsell performance.
Description
- Serve as the primary contact for assigned clients, addressing questions and concerns through phone, email, and video.
- Lead new-client onboarding from initiation through completion, providing further training when required.
- Work with the Client Success team to help reduce customer churn.
- Show clients how to realize product value, monitor engagement metrics, and recommend appropriate actions.
- Promote customer satisfaction through responsive service and high-quality onboarding and training.
- Partner with customers on strategies that support their goals and maximize product value.
- Collect customer feedback and share it with internal teams to inform product improvements and satisfaction initiatives.
- Establish and sustain strong relationships with clients.
- Build advanced knowledge of the platform and its products.
- Provide an excellent client experience throughout the onboarding process.
- Meet or surpass customer retention and upsell goals.
Requirements
- A bachelor’s degree or equivalent experience is preferred.
- Two to three years of customer service experience is preferred, ideally in a SaaS environment.
- Strong written and verbal communication skills.
- High attention to detail and work quality.
- Ability to manage multiple tasks, prioritize effectively, and respond to clients within reasonable time frames.
- Willingness to adapt to change and continue learning.
- Ability to build positive, professional business relationships with clients.
- Ability to learn software solutions quickly.
- Ability to collaborate effectively with team members, clients, and stakeholders.
- Familiarity with Salesforce, Microsoft Suite, Outlook, JIRA, Confluence, and ChurnZero is preferred.
Benefits
- Eligibility for a bonus.
- Comprehensive benefits offerings.
- Paid sick leave for Colorado employees, where applicable.
- Other benefits required by law, where applicable.
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