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PNC este o companie diversificată de servicii financiare și una dintre principalele bănci din SUA, care deservește consumatori și companii prin servicii bancare și de finanțare. Conținutul său despre cariere evidențiază oportunități într-o organizație de mari dimensiuni, un mediu de lucru incluziv, programe pentru studenți și un proces de recrutare structurat. Informațiile despre companie furnizate de PNC includ, de asemenea, politici de angajare și declarații privind egalitatea de șanse la angajare, relevante pentru potențialii candidați.
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Business Banking Customer Service Representative - Pittsburgh Hybrid

Support PNC business banking customers through the Care Center, handling 50–60 daily calls involving accounts, lending, cards, and technology. Resolve inquiries and service issues while delivering a high-quality customer experience.

USStatele Unite ale AmericiiPAPennsylvania
33.750 $ – 67.500 $ / an
HibridNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Support PNC business customers through the Care Center.
  • Handle 50–60 inbound calls each day.
  • Resolve customer concerns, technology issues, and general account inquiries on the first call when possible.
  • Assist customers with deposit, lending, and credit card products.
  • Receive, investigate, and answer inquiries across all service channels.
  • Resolve service issues and recommend suitable solutions.
  • Address complex or recurring issues and engage higher-level customer contacts when needed.
  • Maintain strong customer satisfaction and uphold quality standards.
  • Record customer interactions and complete service requests.
  • Apply the CARES service model with customers and service partners.
  • Evaluate and manage risk under PNC’s Enterprise Risk Management Framework.
  • Work varied Monday–Friday shifts between 8:00 AM and 9:00 PM EST, with weekend requirements.

Cerințe

  • At least one year of related experience is typically required.
  • Current PNC Care Center experience is expected for successful candidates.
  • Knowledge of business or consumer accounts and deposit, lending, and credit card products.
  • Customer service and technical support capabilities.
  • Accuracy and close attention to detail.
  • Client relationship management skills.
  • Sound decision-making and critical-thinking skills.
  • Strong verbal and written communication.
  • Fraud detection and prevention knowledge.
  • Ability to manage multiple priorities.
  • Problem-solving ability and knowledge of products and services.
  • Comfortable and capable working with technology.
  • A private workspace with a closable door for confidentiality.
  • High-speed internet connected directly by cable or fiber to the modem and router.
  • Internet service providing at least 20 Mbps upload and download speeds.
  • DSL, satellite, dial-up, cellular, microwave, Broadband Powerline, and wireless internet connections are not permitted.
  • Must satisfy Section 19 of the Federal Deposit Insurance Act and, where applicable, SAFE Act and/or FINRA requirements for registered roles.
  • PNC does not provide employment visa sponsorship or participate in STEM OPT.

Beneficii

  • Medical and prescription drug coverage with a Health Savings Account option.
  • Dental and vision coverage options.
  • Life insurance for employees and eligible spouses or children.
  • Short- and long-term disability coverage.
  • 401(k) plan with a PNC matching contribution.
  • Pension plan.
  • Employee stock purchase plan.
  • Dependent care reimbursement account.
  • Back-up child and elder care.
  • Reimbursement for adoption, surrogacy, and doula expenses.
  • Educational assistance, including fully funded options for select programs.
  • Wellness program offering financial incentives.
  • Maternity and/or parental leave.
  • Up to 11 paid holidays annually.
  • Nine occasional absence days annually.
  • 15–25 vacation days per year, based on career level.

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