LogoFresh Jobs Ahead
Sleep Country
Sleep Country
11 – 50 Angajați
B2CComerț cu amănuntulComerț electronic
Sleep Country este o companie de retail și comerț electronic axată pe sprijinirea clienților în îmbunătățirea somnului. Gama sa de produse include saltele, lenjerii de pat, baze de pat ajustabile și accesorii pentru somn, disponibile în magazine fizice și prin canale online. Sleep Country susține experiența de cumpărare prin promoții, opțiuni de finanțare, servicii de livrare și instalare, perioade de testare a somnului și îndrumare oferită de experți în somn în magazine și online.
LinkedIn
Locurile de muncă ale companiei

Bilingual Customer Experience Specialist (Remote, Canada)

Support Silk & Snow customers in French and English through phone, email, and live chat. Handle product, order, and delivery questions while providing thoughtful service for a sleep-products company.

CACanada
21 $ / oră
RemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: francezăAsistență clienți

Descriere

  • Assist customers in French and English with product-related questions about Silk & Snow offerings
  • Deliver support through phone, email, and live chat
  • Combine efficient case handling with warm, accessible customer interactions
  • Manage post-purchase requests and track order or delivery concerns through resolution
  • Address customer problems through proactive communication and thoughtful de-escalation
  • Partner with the Customer Experience team to resolve priority issues quickly
  • Coordinate each day with courier and warehouse partners to help keep deliveries on track
  • Maintain effective working relationships with suppliers and vendors

Cerințe

  • At least one year of experience in customer service, retail sales, or a comparable transferable field
  • Comfort working with varied customer personalities and identifying their needs
  • Proficiency with browser-based and mobile applications
  • Ability to work effectively both independently and as part of a team
  • Strong multitasking skills and comfort handling a fast-paced, high-volume flow of calls and emails
  • Careful, detail-focused, and analytical approach to work
  • Clear commitment to delivering excellent customer service
  • Positive mindset with practical problem-solving skills
  • Availability for full-time or as-needed shifts, including schedules ending as late as 8:30 p.m. EST
  • Strong spoken and written communication skills in English and French
  • English fluency required for regular communication with English-speaking stakeholders outside Quebec

Beneficii

  • A workplace culture centered on diversity and inclusion
  • Opportunities to develop professionally, with a focus on internal hiring
  • Structured onboarding with ongoing guidance and support
  • Access to LifeSpeak, including free personal and professional development courses
  • Medical, dental, and vision benefits package
  • Paid time off
  • Employee discounts across all products
  • A free mattress and bedding set after the probationary period
  • Supportive working environment designed to encourage work-life balance
  • Paths for career development and advancement
  • Accommodation available upon request throughout the recruitment process

Locuri de muncă similare

ACA Group

Senior Principal Consultant, Outsourced Chief Compliance Officer

ACA Group
1.001 – 5.000 Angajați
ConsultanțăÎntreprindereTehnologie HR
USStatele Unite ale AmericiiCACaliforniaCOColoradoCTConnecticutFLFloridaILIllinoisMEMaineMAMassachusettsNYNew YorkNCCarolina de NordPAPennsylvaniaTNTennesseeTXTexas
180.000 $ – 200.000 $ / an
RemoteNormă întreagăSeniorLimbă Obligatorie: englezăConsultant

Advise financial services firms on governance, risk, and compliance as a Senior Principal Consultant. Lead regulatory reviews and outsourced CCO engagements while managing client relationships and guiding junior staff.

Deschide