Remote Vietnamese Transcription Specialist
AppenTranscribe Vietnamese audio for CrowdGen’s AI speech recognition projects. Review speech, add timestamps, label speakers, and note non-speech events.
Open
Sleep Country is a retail and eCommerce company focused on helping customers improve their sleep. Its product range includes mattresses, bedding, adjustable bed bases, and related sleep accessories, available through physical stores and online channels. Sleep Country supports the shopping experience with promotions, financing options, delivery and setup services, sleep trials, and guidance from in-store and virtual sleep experts.
Bilingual Customer Experience Specialist (Remote, Canada)
Support Silk & Snow customers in French and English through phone, email, and live chat. Handle product, order, and delivery questions while providing thoughtful service for a sleep-products company.
Description
- Assist customers in French and English with product-related questions about Silk & Snow offerings
- Deliver support through phone, email, and live chat
- Combine efficient case handling with warm, accessible customer interactions
- Manage post-purchase requests and track order or delivery concerns through resolution
- Address customer problems through proactive communication and thoughtful de-escalation
- Partner with the Customer Experience team to resolve priority issues quickly
- Coordinate each day with courier and warehouse partners to help keep deliveries on track
- Maintain effective working relationships with suppliers and vendors
Requirements
- At least one year of experience in customer service, retail sales, or a comparable transferable field
- Comfort working with varied customer personalities and identifying their needs
- Proficiency with browser-based and mobile applications
- Ability to work effectively both independently and as part of a team
- Strong multitasking skills and comfort handling a fast-paced, high-volume flow of calls and emails
- Careful, detail-focused, and analytical approach to work
- Clear commitment to delivering excellent customer service
- Positive mindset with practical problem-solving skills
- Availability for full-time or as-needed shifts, including schedules ending as late as 8:30 p.m. EST
- Strong spoken and written communication skills in English and French
- English fluency required for regular communication with English-speaking stakeholders outside Quebec
Benefits
- A workplace culture centered on diversity and inclusion
- Opportunities to develop professionally, with a focus on internal hiring
- Structured onboarding with ongoing guidance and support
- Access to LifeSpeak, including free personal and professional development courses
- Medical, dental, and vision benefits package
- Paid time off
- Employee discounts across all products
- A free mattress and bedding set after the probationary period
- Supportive working environment designed to encourage work-life balance
- Paths for career development and advancement
- Accommodation available upon request throughout the recruitment process
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