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Bilingual Customer Experience Specialist (Remote, Canada)
Support Silk & Snow customers in French and English through phone, email, and live chat. Handle product, order, and delivery questions while providing thoughtful service for a sleep-products company.
विवरण
- Assist customers in French and English with product-related questions about Silk & Snow offerings
- Deliver support through phone, email, and live chat
- Combine efficient case handling with warm, accessible customer interactions
- Manage post-purchase requests and track order or delivery concerns through resolution
- Address customer problems through proactive communication and thoughtful de-escalation
- Partner with the Customer Experience team to resolve priority issues quickly
- Coordinate each day with courier and warehouse partners to help keep deliveries on track
- Maintain effective working relationships with suppliers and vendors
आवश्यकताएँ
- At least one year of experience in customer service, retail sales, or a comparable transferable field
- Comfort working with varied customer personalities and identifying their needs
- Proficiency with browser-based and mobile applications
- Ability to work effectively both independently and as part of a team
- Strong multitasking skills and comfort handling a fast-paced, high-volume flow of calls and emails
- Careful, detail-focused, and analytical approach to work
- Clear commitment to delivering excellent customer service
- Positive mindset with practical problem-solving skills
- Availability for full-time or as-needed shifts, including schedules ending as late as 8:30 p.m. EST
- Strong spoken and written communication skills in English and French
- English fluency required for regular communication with English-speaking stakeholders outside Quebec
लाभ
- A workplace culture centered on diversity and inclusion
- Opportunities to develop professionally, with a focus on internal hiring
- Structured onboarding with ongoing guidance and support
- Access to LifeSpeak, including free personal and professional development courses
- Medical, dental, and vision benefits package
- Paid time off
- Employee discounts across all products
- A free mattress and bedding set after the probationary period
- Supportive working environment designed to encourage work-life balance
- Paths for career development and advancement
- Accommodation available upon request throughout the recruitment process
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