Avanade
Avanade
Avanade oferă companiilor instrumente bazate pe cloud pentru gestionarea linkurilor și crearea conexiunilor digitale. Platforma sa acceptă scurtarea adreselor URL, linkuri personalizate cu marca companiei, coduri QR — inclusiv formate dinamice și GS1 Digital Link — pagini de destinație pentru dispozitive mobile, cărți de vizită digitale, urmărirea campaniilor UTM, analize pentru linkuri, API-uri și integrări. Aceste capabilități ajută echipele de marketing, dezvoltare și servicii pentru clienți să creeze, să gestioneze și să măsoare interacțiunile cu clienții pe canale digitale, oferind funcții de securitate și conformitate concepute pentru întreprinderi.

Azure Support Engineer – Melbourne Onsite

Provide operational support for Microsoft Azure environments, covering identity, networking, security, monitoring, and cloud infrastructure. Resolve incidents and deliver service improvements for Avanade’s managed-services clients.

Descriere

  • Provide daily Azure support across client environments
  • Assess incidents and service requests, converting them into support actions, configuration updates, access changes, resource remediation, or technical resolutions
  • Create and maintain technical designs, configuration guides, test scripts, support runbooks, service communications, and stakeholder materials
  • Support environment readiness, resource provisioning, configuration updates, patching, backup and recovery, maintenance planning, and platform testing
  • Build and maintain automation, scripts, Azure Resource Manager templates, Bicep modules, and operational enhancements
  • Create guides, support notes, test plans, service updates, and knowledge articles for clients, end users, and support teams
  • Help implement service governance covering ticket prioritisation, SLA obligations, documentation standards, knowledge management, privileged access, and change control
  • Use Azure Portal, Azure CLI, PowerShell, Bicep, Azure Monitor, Log Analytics, Network Watcher, Microsoft Defender for Cloud, and Azure Service Health to deliver services and resolve issues
  • Monitor incidents, ticket patterns, resource health, alerts, capacity risks, platform and service results, and client feedback, recommending ongoing improvements
  • Work with clients, application, infrastructure, security, and service teams, as well as end users, to provide dependable support

Cerințe

  • Australian citizenship is required to apply
  • Demonstrated communication, problem-solving, troubleshooting, documentation, automation, and stakeholder management capabilities
  • Practical experience with Azure DevOps, Git, YAML pipelines, CI/CD, release management, infrastructure as code, PowerShell, Azure services, monitoring tools, and support operations
  • Strong knowledge of Microsoft Azure administration, Microsoft Entra ID, Azure RBAC, virtual networks, virtual machines, storage accounts, Azure Monitor, Log Analytics, backup, security controls, PowerShell, Azure CLI, and support procedures
  • Experience supporting production Azure environments, cloud operations, client incidents, technical testing, maintenance, service delivery, and operational improvement initiatives
  • Ability to investigate resource availability, identity and access, network connectivity, configuration, monitoring, backup, performance, and environment support issues
  • Ability to produce technical specifications, configuration documentation, test scripts, support runbooks, technical notes, service updates, and other support artefacts
  • Experience facilitating workshops, triage sessions, support status meetings, technical walkthroughs, and stakeholder briefings
  • Understanding of Azure support governance, service management, SLA commitments, ticket prioritisation, knowledge management, documentation standards, change control, security, and operational support fundamentals
  • Working knowledge of Azure App Service, Azure Functions, Azure SQL, Azure Kubernetes Service, Azure Integration Services, APIs, containers, and Microsoft cloud integration patterns
  • At least five years of experience supporting Azure DevOps, CI/CD pipelines, cloud platforms, live client environments, application support, or solution delivery
  • At least five years of experience supporting Microsoft Azure, cloud infrastructure, live client environments, platform operations, application support, or solution delivery
  • Experience supporting Azure compute, storage, networking, identity, monitoring, backup, disaster recovery, security, ticket resolution, and managed-services programmes
  • Familiarity with Azure Portal, Microsoft Entra ID, Azure RBAC, PowerShell, Azure CLI, Bicep, Azure Monitor, Log Analytics, Network Watcher, Azure Backup, and Microsoft Defender for Cloud
  • Experience establishing support processes, configuration documentation, test plans, knowledge articles, service improvements, monitoring standards, environment readiness checks, or client readiness plans
  • Exposure to large and complex client environments, hybrid cloud, Azure networking, performance investigations, containerised applications, infrastructure as code, disaster recovery, or wider Microsoft cloud delivery is desirable

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