Avanade
Avanade
Avanade व्यवसायों के लिए क्लाउड-आधारित लिंक प्रबंधन और डिजिटल कनेक्शन टूल उपलब्ध कराता है। इसका प्लेटफ़ॉर्म URL शॉर्टनिंग, ब्रांडेड लिंक, QR कोड—जिनमें डायनेमिक और GS1 Digital Link फ़ॉर्मैट शामिल हैं—मोबाइल लैंडिंग पेज, डिजिटल बिज़नेस कार्ड, UTM कैंपेन ट्रैकिंग, लिंक एनालिटिक्स, API और इंटीग्रेशन का समर्थन करता है। ये सुविधाएँ मार्केटिंग, डेवलपर और ग्राहक सेवा टीमों को डिजिटल चैनलों पर ग्राहक इंटरैक्शन बनाने, प्रबंधित करने और मापने में मदद करती हैं, साथ ही एंटरप्राइज़-केंद्रित सुरक्षा और अनुपालन सुविधाएँ भी प्रदान करती हैं।

Azure Support Engineer – Melbourne Onsite

Provide operational support for Microsoft Azure environments, covering identity, networking, security, monitoring, and cloud infrastructure. Resolve incidents and deliver service improvements for Avanade’s managed-services clients.

विवरण

  • Provide daily Azure support across client environments
  • Assess incidents and service requests, converting them into support actions, configuration updates, access changes, resource remediation, or technical resolutions
  • Create and maintain technical designs, configuration guides, test scripts, support runbooks, service communications, and stakeholder materials
  • Support environment readiness, resource provisioning, configuration updates, patching, backup and recovery, maintenance planning, and platform testing
  • Build and maintain automation, scripts, Azure Resource Manager templates, Bicep modules, and operational enhancements
  • Create guides, support notes, test plans, service updates, and knowledge articles for clients, end users, and support teams
  • Help implement service governance covering ticket prioritisation, SLA obligations, documentation standards, knowledge management, privileged access, and change control
  • Use Azure Portal, Azure CLI, PowerShell, Bicep, Azure Monitor, Log Analytics, Network Watcher, Microsoft Defender for Cloud, and Azure Service Health to deliver services and resolve issues
  • Monitor incidents, ticket patterns, resource health, alerts, capacity risks, platform and service results, and client feedback, recommending ongoing improvements
  • Work with clients, application, infrastructure, security, and service teams, as well as end users, to provide dependable support

आवश्यकताएँ

  • Australian citizenship is required to apply
  • Demonstrated communication, problem-solving, troubleshooting, documentation, automation, and stakeholder management capabilities
  • Practical experience with Azure DevOps, Git, YAML pipelines, CI/CD, release management, infrastructure as code, PowerShell, Azure services, monitoring tools, and support operations
  • Strong knowledge of Microsoft Azure administration, Microsoft Entra ID, Azure RBAC, virtual networks, virtual machines, storage accounts, Azure Monitor, Log Analytics, backup, security controls, PowerShell, Azure CLI, and support procedures
  • Experience supporting production Azure environments, cloud operations, client incidents, technical testing, maintenance, service delivery, and operational improvement initiatives
  • Ability to investigate resource availability, identity and access, network connectivity, configuration, monitoring, backup, performance, and environment support issues
  • Ability to produce technical specifications, configuration documentation, test scripts, support runbooks, technical notes, service updates, and other support artefacts
  • Experience facilitating workshops, triage sessions, support status meetings, technical walkthroughs, and stakeholder briefings
  • Understanding of Azure support governance, service management, SLA commitments, ticket prioritisation, knowledge management, documentation standards, change control, security, and operational support fundamentals
  • Working knowledge of Azure App Service, Azure Functions, Azure SQL, Azure Kubernetes Service, Azure Integration Services, APIs, containers, and Microsoft cloud integration patterns
  • At least five years of experience supporting Azure DevOps, CI/CD pipelines, cloud platforms, live client environments, application support, or solution delivery
  • At least five years of experience supporting Microsoft Azure, cloud infrastructure, live client environments, platform operations, application support, or solution delivery
  • Experience supporting Azure compute, storage, networking, identity, monitoring, backup, disaster recovery, security, ticket resolution, and managed-services programmes
  • Familiarity with Azure Portal, Microsoft Entra ID, Azure RBAC, PowerShell, Azure CLI, Bicep, Azure Monitor, Log Analytics, Network Watcher, Azure Backup, and Microsoft Defender for Cloud
  • Experience establishing support processes, configuration documentation, test plans, knowledge articles, service improvements, monitoring standards, environment readiness checks, or client readiness plans
  • Exposure to large and complex client environments, hybrid cloud, Azure networking, performance investigations, containerised applications, infrastructure as code, disaster recovery, or wider Microsoft cloud delivery is desirable

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