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Coastal Horizons
Coastal Horizons
501 – 1000 Darbinieki
Bezpeļņas organizācijasLabsajūtaVeselības aprūpe
Coastal Horizons ir valsts līmenī akreditēta bezpeļņas veselības aprūpes un labklājības organizācija, kas apkalpo kopienas visā Ziemeļkarolīnā. Kopš 1970. gada tā nodrošina uz pierādījumiem balstītu palīdzību vielu lietošanas problēmu risināšanā, garīgās veselības aprūpi, krīžu intervenci, labklājības pakalpojumus un atbalstu cilvēkiem, kuri ir saskārušies ar tiesu sistēmu. Organizācijas darbs ir vērsts uz būtiskas aprūpes pieejamības paplašināšanu, tostarp palīdzības sniegšanu cilvēkiem, kuri, iespējams, nevar atļauties par to samaksāt, kā arī uz atbalstu indivīdiem un ģimenēm veselīgākas, drošākas un stabilākas dzīves veidošanā.
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Vakances uzņēmumā

Remote Call Center Administrative Assistant – North Carolina

Provide remote administrative support for calls, referrals, scheduling, and client intake. Connect clients with Coastal Horizons behavioral health and substance use services.

USAmerikas Savienotās ValstisNCZiemeļkarolīnaAttālinātiPilna slodzeJaunākais speciālistsVidējais līmenisGrāds nav nepieciešamsNepieciešamā Valoda: angļuAdministratīvais asistents

Apraksts

  • Manage incoming calls, return messages, confirm approved client identifiers and safe contact preferences, and direct callers to the right staff.
  • Explain next steps using authorized scripts and established procedures.
  • Recognize reported immediate danger or urgent needs and promptly transfer clinical or safety matters to qualified staff.
  • Review shared referral queues, inboxes, voicemail, and calendars for duplicate referrals, missing details, deadlines, and unassigned tasks.
  • Schedule and change secure-video and in-person appointments.
  • Protect rapid-access availability and place clients in suitable local handoff appointments.
  • Help clients access the HIPAA-configured intake packet by providing approved links and instructions.
  • Offer nonclinical assistance with intake materials without making electronic access a condition of receiving services.
  • Send appointment confirmations and reminders, and record contact attempts in electronic medical record systems.
  • Monitor unreachable clients and canceled, missed, or incomplete appointments for follow-up.
  • Operate electronic health records, scheduling and document-management tools, communication and phone systems, and related technology.
  • Resolve routine system problems and escalate technical or workflow issues that remain unresolved.
  • Confirm acceptance by the receiving Care Manager before transferring clients to their home county and local Care Manager.
  • Keep scripts, contact directories, provider details, downtime resources, reports, meeting materials, and onboarding resources current.
  • Deliver prompt, respectful, trauma-informed service while handling high call volume, interruptions, confidential information, and competing priorities.
  • Assist Call Center and local TASC teams with administrative coordination and workflow support.
  • Complete other assigned responsibilities.

Prasības

  • High school diploma or equivalent.
  • An associate degree in business administration, office administration, healthcare administration, human services, or a related discipline is preferred.
  • At least two years of relevant experience in administration, call centers, customer service, healthcare, or human services.
  • Experience with electronic health records, multi-calendar scheduling, high-volume phone systems, data entry, and Microsoft 365.
  • Ability to serve people calmly, respectfully, patiently, and in a trauma-informed manner across varied communication, technology, language, and accessibility needs.
  • Strong customer service and interpersonal communication abilities.
  • Capacity to handle frequent calls, interruptions, confidential information, and competing deadlines.
  • Ability to follow scripts and protocols precisely while identifying matters that require immediate clinical or supervisory escalation.
  • Careful attention to detail and a track record of accurate records and documentation.
  • Ability to learn multiple electronic platforms and investigate routine workflow problems.
  • Professional communication skills for working with clients, colleagues, probation staff, treatment providers, and community partners.
  • Ability to organize competing demands, meet deadlines, and adjust to changing service needs.
  • Commitment to confidentiality, professional boundaries, and privacy and security standards.
  • Proficiency with Microsoft 365 and willingness to learn electronic documentation, scheduling, virtual meeting, secure-video, and related platforms.
  • Ability to provide compassionate, trauma-informed support to people seeking behavioral health and substance use services.
  • Ability to perform essential duties involving stooping, standing, walking, fingering, grasping, speaking, hearing, and repetitive motion.
  • Ability to perform sedentary work with occasional lifting, carrying, pushing, pulling, or moving objects weighing up to 10 pounds.

Priekšrocības

  • Work with a mission-focused organization delivering behavioral health, substance use, and community-based services.
  • Reasonable accommodations may be available so qualified individuals with disabilities can perform the position’s essential functions.

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