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Catholic Relief Services
Catholic Relief Services
5001 – 10 000 Darbinieki
LoģistikaPārtika un dzērieniVeselības aprūpe
Catholic Relief Services ir globāla humānās palīdzības un starptautiskās palīdzības organizācija, kas atbalsta cilvēkus, kurus skar nabadzība, krīzes un neaizsargātība, vairāk nekā 100 valstīs. Kā Amerikas Savienoto Valstu Katoļu bīskapu konferences oficiālā starptautiskās palīdzības aģentūra CRS darbojas ārkārtas reaģēšanas, veselības aprūpes, lauksaimniecības, izglītības, kā arī taisnīguma un miera veidošanas jomās. Tās programmas balstās uz katoļu vērtībām un kalpo cilvēkiem, kuriem nepieciešama palīdzība, neatkarīgi no rases, reliģijas vai tautības.
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Vakances uzņēmumā

Data Operations Analyst I — Catholic Relief Services (Remote, United States)

Support fundraising and CRM operations at Catholic Relief Services in a remote Data Operations Analyst I role. Improve data quality, automate duplicate resolution, and help users navigate business systems.

USAmerikas Savienotās Valstis
64 647 $ – 77 268 $ / gads
AttālinātiPilna slodzeJaunākais speciālistsVidējais līmenisNepieciešamā Valoda: angļuDatu analītiķis
PythonServiceNowSQL

Apraksts

  • Support data operations for fundraising and business applications
  • Process scheduled acknowledgments from 7:30 AM ET on Tuesdays and Thursdays
  • Review and remediate duplicate records
  • Complete approved bulk uploads, imports, and data maintenance tasks
  • Merge constituent and organizational records
  • Deliver recurring operational work within established service levels
  • Keep operational logs and supporting documentation current
  • Escalate exceptions, risks, and unresolved matters
  • Perform routine data cleanup, validation, reconciliation, and remediation
  • Track recurring data quality problems and propose corrective actions
  • Test and develop programming- and AI-based approaches to data quality and duplicate resolution
  • Handle ServiceNow requests and user inquiries
  • Guide users through system navigation, reporting, and standard procedures
  • Resolve routine support issues using documented processes
  • Develop and maintain user guides, job aids, FAQs, and knowledge articles
  • Review recurring support requests and record effective solutions
  • Help communicate and drive adoption of system changes and enhancements
  • Find ways to make support processes more efficient
  • Help test and validate system enhancements
  • Contribute to documentation and process improvement initiatives
  • Support data quality, user support, and system adoption projects
  • Relay user feedback to strengthen systems and processes

Prasības

  • Bachelor’s degree or an equivalent combination of education and experience
  • Two to five years of experience in fundraising or marketing operations, customer support, data management, CRM support, or business systems support
  • Meticulous attention to detail and a strong focus on data accuracy
  • Strong organizational and time-management abilities
  • Ability to balance recurring operational duties with user support needs
  • Excellent written and verbal communication skills
  • Ability to collaborate across functions
  • Ability to explain technical concepts to nontechnical audiences
  • English language proficiency required
  • Legally authorized to work in the location where the role is performed
  • Experience with CRM, fundraising, MarTech, or constituent management platforms
  • Experience with Clearview CRM, Springboard by Jackson River, EveryAction, MobileCommons, DonorDrive, or Salesforce NPSP
  • Experience using ServiceNow or a comparable ticketing platform
  • Experience with data imports, record maintenance, or duplicate management
  • Experience producing documentation, job aids, and user guides
  • Intermediate Excel proficiency
  • Knowledge of SQL, Python, APIs, or AI/prompt engineering

Priekšrocības

  • Medical insurance
  • Dental insurance
  • Life insurance
  • Vision insurance
  • Retirement savings plan
  • Collaborative, mission-focused work culture

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H1B vīzas sponsorsLoģistikaRažošanaVeselības aprūpe
INIndijaPHFilipīnasAttālinātiPilna slodzeVecākais speciālistsNepieciešamā Valoda: angļuSistēmu inženieris
ApacheLinuxOracleSQL

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