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Catholic Relief Services
Catholic Relief Services
5 001 – 10 000 Darbuotojai
LogistikaMaistas ir gėrimaiSveikatos priežiūra
Catholic Relief Services yra pasaulinė humanitarinės pagalbos ir tarptautinės paramos organizacija, remianti žmones, nukentėjusius nuo skurdo, krizių ir pažeidžiamumo, daugiau nei 100 šalių. Kaip oficiali Jungtinių Valstijų katalikų vyskupų konferencijos tarptautinės pagalbos agentūra, CRS dirba reagavimo į ekstremalias situacijas, sveikatos priežiūros, žemės ūkio, švietimo, teisingumo ir taikos kūrimo srityse. Jos programos grindžiamos katalikiškomis vertybėmis ir skirtos žmonėms, kuriems reikia pagalbos, nepaisant jų rasės, religijos ar tautybės.
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Data Operations Analyst I — Catholic Relief Services (Remote, United States)

Support fundraising and CRM operations at Catholic Relief Services in a remote Data Operations Analyst I role. Improve data quality, automate duplicate resolution, and help users navigate business systems.

USJungtinės Valstijos
64 647 $ – 77 268 $ / metai
NuotolinisVisas etatasJaunesnysis specialistasVidutinis lygisPrivaloma Kalba: anglųDuomenų analitikas
PythonServiceNowSQL

Aprašymas

  • Support data operations for fundraising and business applications
  • Process scheduled acknowledgments from 7:30 AM ET on Tuesdays and Thursdays
  • Review and remediate duplicate records
  • Complete approved bulk uploads, imports, and data maintenance tasks
  • Merge constituent and organizational records
  • Deliver recurring operational work within established service levels
  • Keep operational logs and supporting documentation current
  • Escalate exceptions, risks, and unresolved matters
  • Perform routine data cleanup, validation, reconciliation, and remediation
  • Track recurring data quality problems and propose corrective actions
  • Test and develop programming- and AI-based approaches to data quality and duplicate resolution
  • Handle ServiceNow requests and user inquiries
  • Guide users through system navigation, reporting, and standard procedures
  • Resolve routine support issues using documented processes
  • Develop and maintain user guides, job aids, FAQs, and knowledge articles
  • Review recurring support requests and record effective solutions
  • Help communicate and drive adoption of system changes and enhancements
  • Find ways to make support processes more efficient
  • Help test and validate system enhancements
  • Contribute to documentation and process improvement initiatives
  • Support data quality, user support, and system adoption projects
  • Relay user feedback to strengthen systems and processes

Reikalavimai

  • Bachelor’s degree or an equivalent combination of education and experience
  • Two to five years of experience in fundraising or marketing operations, customer support, data management, CRM support, or business systems support
  • Meticulous attention to detail and a strong focus on data accuracy
  • Strong organizational and time-management abilities
  • Ability to balance recurring operational duties with user support needs
  • Excellent written and verbal communication skills
  • Ability to collaborate across functions
  • Ability to explain technical concepts to nontechnical audiences
  • English language proficiency required
  • Legally authorized to work in the location where the role is performed
  • Experience with CRM, fundraising, MarTech, or constituent management platforms
  • Experience with Clearview CRM, Springboard by Jackson River, EveryAction, MobileCommons, DonorDrive, or Salesforce NPSP
  • Experience using ServiceNow or a comparable ticketing platform
  • Experience with data imports, record maintenance, or duplicate management
  • Experience producing documentation, job aids, and user guides
  • Intermediate Excel proficiency
  • Knowledge of SQL, Python, APIs, or AI/prompt engineering

Privalumai

  • Medical insurance
  • Dental insurance
  • Life insurance
  • Vision insurance
  • Retirement savings plan
  • Collaborative, mission-focused work culture

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