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Szallas.hu
Szallas.hu
201 – 500 Darbinieki
CeļojumiTirdzniecības vietaViesmīlība
Szallas.hu is a Hungarian online travel agency and accommodation marketplace serving travelers across Central and Eastern Europe. The platform combines regional market knowledge with booking tools that help users discover and reserve a broad range of stays, from family retreats to coastal escapes. Operating since 2007, Szallas.hu has built a large base of guest feedback and is part of Szallas Group, a wider digital travel network connecting travelers with tens of thousands of properties across the region.
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Vakances uzņēmumā

Customer Service Operations Manager and Miskolc Site Lead

Lead Szallas Group’s customer service operation in Miskolc, with responsibility for performance, staffing, service quality, and team development. Serve as the senior local representative for the hybrid travel-tech site.

HUUngārijaHibrīdiPilna slodzeVecākais speciālistsNepieciešamā Valoda: angļuNepieciešamā Valoda: ungāruKlientu atbalsts

Apraksts

  • Direct the daily performance and reliable operation of Customer Service
  • Maintain suitable staffing, workload distribution, and operational coverage
  • Track service, quality, productivity, and efficiency KPIs, taking corrective action when needed
  • Remain engaged with daily operations, customer issues, and escalations, intervening when required
  • Find operational constraints and improve processes and working methods continuously
  • Analyze performance data, determine root causes, and inform operational decisions
  • Keep Customer Service processes focused on customer experience and operational efficiency
  • Convert business priorities into specific actions for the Customer Service organization
  • Lead, support, and develop Customer Service managers and the broader organization
  • Define clear goals, expectations, and areas of accountability
  • Foster a culture of performance, ownership, and constructive feedback
  • Coach and develop leaders and individual team members
  • Contribute to hiring, onboarding, and capability-building activities
  • Represent Customer Service in relevant business initiatives and discussions
  • Partner with Commercial, Product, Technology, Finance, HR, and other functions
  • Spot opportunities to simplify, automate, and improve efficiency
  • Implement approved operational and organizational changes
  • Bring customer and frontline perspectives into business decisions
  • Serve as the senior local representative and primary contact for the Miskolc office
  • Promote effective collaboration and communication among teams based at the site
  • Help maintain a positive, professional, and engaging local workplace
  • Coordinate site-related matters with HR, IT, Finance, and other functions
  • Present Miskolc’s needs, risks, and opportunities to Group management
  • Support local communications, employee engagement, and company initiatives

Prasības

  • Demonstrated operational leadership experience in Customer Service, Customer Operations, Contact Centers, or a comparable setting
  • Proven experience managing people, ideally including Team Leaders or other managers
  • Hands-on leadership approach with a willingness to stay close to operations, people, and daily challenges
  • Strong knowledge of operational KPIs, capacity planning, and performance management
  • Structured, pragmatic, and data-led problem-solving skills
  • Strong communication and stakeholder-management abilities
  • Proven ability to lead change and improve processes and working practices
  • Travel or technology industry experience is a significant advantage
  • Experience in an international or multi-country organization is advantageous
  • Willingness and ability to work from the Miskolc office at least three days per week
  • Fluent Hungarian and strong professional English

Priekšrocības

  • Flexible hybrid working arrangement
  • Competitive compensation and benefits package
  • Opportunity to influence product strategy and business outcomes visibly
  • Work on products used by millions of travelers
  • Collaboration with talented and supportive colleagues
  • International work environment
  • Permanent employee position

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