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Szallas.hu
Szallas.hu
201 – 500 Angajați
CălătoriiOspitalitatePiață online
Szallas.hu este o agenție de turism online din Ungaria și o piață de cazare care deservește călătorii din Europa Centrală și de Est. Platforma combină cunoașterea piețelor regionale cu instrumente de rezervare care îi ajută pe utilizatori să descopere și să rezerve o gamă largă de locuri de cazare, de la refugii pentru familii până la escapade pe litoral. Înființată în 2007, Szallas.hu a construit o bază extinsă de recenzii ale oaspeților și face parte din Szallas Group, o rețea digitală de turism mai amplă care conectează călătorii cu zeci de mii de proprietăți din întreaga regiune.
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Locurile de muncă ale companiei

Customer Service Operations Manager and Miskolc Site Lead

Lead Szallas Group’s customer service operation in Miskolc, with responsibility for performance, staffing, service quality, and team development. Serve as the senior local representative for the hybrid travel-tech site.

HUUngariaHibridNormă întreagăSeniorLimbă Obligatorie: englezăLimbă Obligatorie: maghiarăAsistență clienți

Descriere

  • Direct the daily performance and reliable operation of Customer Service
  • Maintain suitable staffing, workload distribution, and operational coverage
  • Track service, quality, productivity, and efficiency KPIs, taking corrective action when needed
  • Remain engaged with daily operations, customer issues, and escalations, intervening when required
  • Find operational constraints and improve processes and working methods continuously
  • Analyze performance data, determine root causes, and inform operational decisions
  • Keep Customer Service processes focused on customer experience and operational efficiency
  • Convert business priorities into specific actions for the Customer Service organization
  • Lead, support, and develop Customer Service managers and the broader organization
  • Define clear goals, expectations, and areas of accountability
  • Foster a culture of performance, ownership, and constructive feedback
  • Coach and develop leaders and individual team members
  • Contribute to hiring, onboarding, and capability-building activities
  • Represent Customer Service in relevant business initiatives and discussions
  • Partner with Commercial, Product, Technology, Finance, HR, and other functions
  • Spot opportunities to simplify, automate, and improve efficiency
  • Implement approved operational and organizational changes
  • Bring customer and frontline perspectives into business decisions
  • Serve as the senior local representative and primary contact for the Miskolc office
  • Promote effective collaboration and communication among teams based at the site
  • Help maintain a positive, professional, and engaging local workplace
  • Coordinate site-related matters with HR, IT, Finance, and other functions
  • Present Miskolc’s needs, risks, and opportunities to Group management
  • Support local communications, employee engagement, and company initiatives

Cerințe

  • Demonstrated operational leadership experience in Customer Service, Customer Operations, Contact Centers, or a comparable setting
  • Proven experience managing people, ideally including Team Leaders or other managers
  • Hands-on leadership approach with a willingness to stay close to operations, people, and daily challenges
  • Strong knowledge of operational KPIs, capacity planning, and performance management
  • Structured, pragmatic, and data-led problem-solving skills
  • Strong communication and stakeholder-management abilities
  • Proven ability to lead change and improve processes and working practices
  • Travel or technology industry experience is a significant advantage
  • Experience in an international or multi-country organization is advantageous
  • Willingness and ability to work from the Miskolc office at least three days per week
  • Fluent Hungarian and strong professional English

Beneficii

  • Flexible hybrid working arrangement
  • Competitive compensation and benefits package
  • Opportunity to influence product strategy and business outcomes visibly
  • Work on products used by millions of travelers
  • Collaboration with talented and supportive colleagues
  • International work environment
  • Permanent employee position

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