NatWest Group
NatWest Group
NatWest Group ir Apvienotajā Karalistē bāzēta banku un finanšu pakalpojumu organizācija, kas apkalpo privātpersonas, komerciālos un institucionālos klientus. Tās darbība aptver banku pakalpojumus, finanses un finanšu tehnoloģijas, tostarp komercbanku darbību, aktīvu pārvaldību un risku pārvaldību. Grupa uzsver arī attiecības ar klientiem un kopienām, kā arī iespējas veidot karjeru tās banku un tehnoloģiju jomā strādājošajās komandās.

Customer Service Operations Analyst

Investigate customer enquiries, authorize transactions and improve service processes for NatWest Group. This full-time, onsite role is based in Bengaluru or Gurugram, India.

Apraksts

  • Investigate customer enquiries and identify what customers need
  • Gather accurate information by working with customers and businesses
  • Answer enquiries promptly and meet service targets
  • Review and authorize transactions
  • Collect and assess information from customers and businesses
  • Identify processes that could be automated or improved to enhance customer and business experience
  • Build and maintain customer relationships

Prasības

  • At least five years of relevant experience
  • Previous quality control experience in customer due diligence (CDD), anti-money laundering (AML) or know your customer (KYC)
  • Strong customer service skills
  • Knowledge of customers and the industry
  • Ability to work in a fast-paced setting
  • Strong organizational skills and ability to meet deadlines
  • Awareness of changing trends, policies and regulations
  • Understanding of the industry and its customers
  • Experience managing stakeholder relationships

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