„NatWest Group“ yra Jungtinėje Karalystėje veikianti bankininkystės ir finansinių paslaugų organizacija, aptarnaujanti privačius, verslo ir institucinius klientus. Jos veikla apima bankininkystę, finansavimą ir finansines technologijas, įskaitant verslo bankininkystę, turto valdymą ir rizikos valdymą. Grupė taip pat pabrėžia ryšius su klientais ir bendruomenėmis bei galimybes kurti karjerą jos bankininkystės ir technologijų srityse dirbančiose komandose.
Customer Service Operations Analyst
Investigate customer enquiries, authorize transactions and improve service processes for NatWest Group. This full-time, onsite role is based in Bengaluru or Gurugram, India.
Aprašymas
- Investigate customer enquiries and identify what customers need
- Gather accurate information by working with customers and businesses
- Answer enquiries promptly and meet service targets
- Review and authorize transactions
- Collect and assess information from customers and businesses
- Identify processes that could be automated or improved to enhance customer and business experience
- Build and maintain customer relationships
Reikalavimai
- At least five years of relevant experience
- Previous quality control experience in customer due diligence (CDD), anti-money laundering (AML) or know your customer (KYC)
- Strong customer service skills
- Knowledge of customers and the industry
- Ability to work in a fast-paced setting
- Strong organizational skills and ability to meet deadlines
- Awareness of changing trends, policies and regulations
- Understanding of the industry and its customers
- Experience managing stakeholder relationships