NatWest Group — jismoniy shaxslar, tijorat va institutsional mijozlarga xizmat ko‘rsatuvchi, Buyuk Britaniyada joylashgan bank va moliyaviy xizmatlar tashkilotidir. Uning faoliyati bank ishi, moliya va fintech yo‘nalishlarini qamrab oladi; xizmatlari qatoriga tijorat bankchiligi, aktivlarni boshqarish va xatarlarni boshqarish kiradi. Guruh, shuningdek, mijozlar va hamjamiyatlar bilan munosabatlarini, bank ishi hamda texnologiyaga yo‘naltirilgan jamoalarda karyera qurayotganlar uchun imkoniyatlarni ta’kidlaydi.
Customer Service Operations Analyst
Investigate customer enquiries, authorize transactions and improve service processes for NatWest Group. This full-time, onsite role is based in Bengaluru or Gurugram, India.
Tavsif
- Investigate customer enquiries and identify what customers need
- Gather accurate information by working with customers and businesses
- Answer enquiries promptly and meet service targets
- Review and authorize transactions
- Collect and assess information from customers and businesses
- Identify processes that could be automated or improved to enhance customer and business experience
- Build and maintain customer relationships
Talablar
- At least five years of relevant experience
- Previous quality control experience in customer due diligence (CDD), anti-money laundering (AML) or know your customer (KYC)
- Strong customer service skills
- Knowledge of customers and the industry
- Ability to work in a fast-paced setting
- Strong organizational skills and ability to meet deadlines
- Awareness of changing trends, policies and regulations
- Understanding of the industry and its customers
- Experience managing stakeholder relationships