NatWest Group
NatWest Group
NatWest Group is a UK-based banking and financial services organisation serving personal, commercial and institutional customers. Its work spans banking, finance and fintech, with services that include commercial banking, wealth management and risk management. The group also highlights its relationships with customers and communities, alongside opportunities for people building careers across its banking and technology-focused teams.

Customer Service Operations Analyst

Investigate customer enquiries, authorize transactions and improve service processes for NatWest Group. This full-time, onsite role is based in Bengaluru or Gurugram, India.

Description

  • Investigate customer enquiries and identify what customers need
  • Gather accurate information by working with customers and businesses
  • Answer enquiries promptly and meet service targets
  • Review and authorize transactions
  • Collect and assess information from customers and businesses
  • Identify processes that could be automated or improved to enhance customer and business experience
  • Build and maintain customer relationships

Requirements

  • At least five years of relevant experience
  • Previous quality control experience in customer due diligence (CDD), anti-money laundering (AML) or know your customer (KYC)
  • Strong customer service skills
  • Knowledge of customers and the industry
  • Ability to work in a fast-paced setting
  • Strong organizational skills and ability to meet deadlines
  • Awareness of changing trends, policies and regulations
  • Understanding of the industry and its customers
  • Experience managing stakeholder relationships

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