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Connexus Resource Group
Connexus Resource Group
B2BMārketingsTelekomunikācijas
Connexus Resource Group provides business process outsourcing services focused on customer experience management and sales. Bringing together three CXM and BPO providers, the company supports clients with omnichannel customer care, inbound and outbound sales, order management, technical support, and professional services. Its work also includes UCaaS and SD-WAN provisioning. Connexus serves organizations in healthcare, retail and e-commerce, technology, financial and business services, communications software, and government, with delivery models spanning onshore, nearshore, and offshore teams. Its services are built around cloud infrastructure and compliance needs including PCI DSS, SOC 2, NIST, and HIPAA/HITRUST.
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Vakances uzņēmumā

Bilingual Spanish Customer Service Representative

Support Connexus Resource Group customers in English and Spanish by phone, email, and live chat. Resolve account questions and keep clear records of customer interactions.

USAmerikas Savienotās Valstis
14 $ – 15 $ / stunda
AttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuNepieciešamā Valoda: spāņuKlientu atbalsts

Apraksts

  • Handle inbound and outbound customer calls, emails, and live chats in English and Spanish
  • Help customers with questions, concerns, and account inquiries in a professional manner
  • Recognize, escalate, and document urgent issues as needed
  • Follow up on complex cases to confirm they are resolved
  • Record customer interactions and account information accurately across multiple systems
  • Build customer rapport through positive, solution-oriented communication
  • Stay professional and productive in a fast-paced call center
  • Work with leaders and teammates to improve customer experience and team performance

Prasības

  • Speak and write fluently in English and Spanish
  • Prior customer service experience
  • Call center experience is preferred
  • Strong communication and interpersonal abilities
  • Positive, personable, and customer-focused approach
  • Self-directed with strong problem-solving skills
  • Comfort using multiple systems and platforms at once
  • Excellent grammar, punctuation, and spelling
  • Basic computer skills, including navigating interfaces, copying and pasting, opening tabs, and typing at least 30 words per minute
  • Dependable attendance and professional conduct
  • Adaptability in a fast-paced, performance-driven setting

Priekšrocības

  • Health, dental, and vision insurance
  • 401(k) savings plan
  • Career development and advancement opportunities
  • Monthly prize drawings, including gift cards and electronics
  • Paid time off starting on the first day
  • Casual work environment
  • DailyPay access to earned wages

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