LogoFresh Jobs Ahead
American Express
American Express
B2BBankininkystėFinansai
„American Express“ yra pasaulinė finansinių paslaugų įmonė, veikianti bankininkystės, finansavimo ir verslo mokėjimų srityse. Jos veikla apima vartotojams, įmonėms ir korporacijoms skirtas kredito korteles, mokėjimų ir prekybininkų paslaugas, taupomąsias sąskaitas, terminuotuosius indėlius ir asmenines paskolas, taip pat apdovanojimų ir kelionių programas, įmonių mokėjimo sprendimus, finansinį švietimą, saugumo paslaugas bei pagalbą kortelių nariams ir prekybininkams.
LinkedIn
Darbai įmonėje

Complaint Resolution Analyst - Sydney Hybrid

Manage customer complaints and regulatory matters for American Express in a Sydney-based hybrid role. Investigate issues, coordinate resolutions, and help improve service across the business.

AUAustralijaHibridinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųAnalitikas

Aprašymas

  • Manage each customer complaint from initial contact through resolution
  • Investigate customer issues thoroughly
  • Work with teams across the business to determine appropriate resolutions
  • Handle executive complaints and regulatory complaints from AFCA, FSCL, and other Australian and New Zealand regulatory bodies
  • Manage internal and external dispute resolution, regulatory matters, privacy requests, and subpoenas
  • Listen to customers and keep them informed throughout the complaint process
  • Use available tools and collaborate with relevant teams
  • Identify opportunities to improve the customer experience
  • Stay organised and available across all contact channels
  • Support colleagues within the team and across the wider enterprise

Reikalavimai

  • Experience in complaints, credit, or financial services is highly regarded
  • Customer service experience and a strong commitment to customers are essential
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to build relationships with customers and colleagues
  • Problem-solving ability, initiative, and composure during challenging interactions
  • Effective time management, prioritisation, and follow-through
  • Knowledge of customer journeys, card products, processes, and procedures is highly regarded
  • Successful completion of a background verification check, subject to applicable laws and regulations

Privalumai

  • Competitive base salary
  • Bonus incentives
  • Financial wellbeing and retirement support
  • Medical, dental, vision, life insurance, and disability benefits, depending on location
  • Flexible hybrid, onsite, or virtual working arrangements based on the role and business needs
  • Generous paid parental leave, depending on location
  • Free access to global onsite wellness centres staffed by nurses and doctors, depending on location
  • Confidential counselling through the Healthy Minds programme
  • Career development and training opportunities

Susiję darbai

AstraZeneca

Senior Digital Business Process and Product Lead

AstraZeneca
H1B vizos rėmėjasBiotechnologijaFarmacijos produktaiSveikatos priežiūra
USJungtinės ValstijosMDMerilandas
124 000 $ – 185 000 $ / metai
Darbas vietojeVisas etatasVyresnysis specialistasPrivaloma Kalba: anglųVerslo operacijos
ERP

Lead digital products and regulated business systems supporting AstraZeneca’s cell therapy operations. Shape process roadmaps, integrations, analytics, compliance, and cross-functional delivery.

Atidaryti
Sikla GmbH

Customer and Sales Support Specialist

Sikla GmbH
501 – 1 000 Darbuotojai
GamybaKonsultavimasLogistika
GBJungtinė KaralystėDarbas vietojeVisas etatasJaunesnysis specialistasVidutinis lygisDiplomas nebūtinasPrivaloma Kalba: anglųKlientų aptarnavimas
ERP

Support Sikla UK’s technical modular support systems business in Milton Keynes, handling customer and sales enquiries from quotation through delivery. Coordinate orders, documentation, logistics, and ERP administration with customers and internal teams.

Atidaryti
Newstel Worldwide

Part-Time Danish-Speaking Customer Service Agent (Portugal, Remote)

Newstel Worldwide
201 – 500 Darbuotojai
KonsultavimasLogistikaRinkodara
PTPortugalija
11 € – 14 € / valanda
NuotolinisNe visas etatasJaunesnysis specialistasVidutinis lygisDiplomas nebūtinasPrivaloma Kalba: danųPrivaloma Kalba: anglųKlientų aptarnavimas

Provide remote customer support in Danish for Newstel’s multilingual BPO customers while meeting service and quality targets. This part-time role covers email, chat and phone enquiries from Portugal.

Atidaryti