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American Express
American Express
B2BBanku darbībaFinanses
American Express ir globāls finanšu pakalpojumu uzņēmums, kas darbojas banku pakalpojumu, finansēšanas un uzņēmumu maksājumu jomā. Tā darbība ietver patērētājiem, uzņēmumiem un korporācijām paredzētas kredītkartes, maksājumu un tirgotāju pakalpojumus, krājkontus, noguldījumu sertifikātus un privātos aizdevumus, kā arī atlīdzību un ceļošanas programmas, korporatīvos maksājumu risinājumus, finanšu izglītību, drošības pakalpojumus un karšu lietotāju un tirgotāju atbalstu.
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Vakances uzņēmumā

Complaint Resolution Analyst - Sydney Hybrid

Manage customer complaints and regulatory matters for American Express in a Sydney-based hybrid role. Investigate issues, coordinate resolutions, and help improve service across the business.

AUAustrālijaHibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuAnalītiķis

Apraksts

  • Manage each customer complaint from initial contact through resolution
  • Investigate customer issues thoroughly
  • Work with teams across the business to determine appropriate resolutions
  • Handle executive complaints and regulatory complaints from AFCA, FSCL, and other Australian and New Zealand regulatory bodies
  • Manage internal and external dispute resolution, regulatory matters, privacy requests, and subpoenas
  • Listen to customers and keep them informed throughout the complaint process
  • Use available tools and collaborate with relevant teams
  • Identify opportunities to improve the customer experience
  • Stay organised and available across all contact channels
  • Support colleagues within the team and across the wider enterprise

Prasības

  • Experience in complaints, credit, or financial services is highly regarded
  • Customer service experience and a strong commitment to customers are essential
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to build relationships with customers and colleagues
  • Problem-solving ability, initiative, and composure during challenging interactions
  • Effective time management, prioritisation, and follow-through
  • Knowledge of customer journeys, card products, processes, and procedures is highly regarded
  • Successful completion of a background verification check, subject to applicable laws and regulations

Priekšrocības

  • Competitive base salary
  • Bonus incentives
  • Financial wellbeing and retirement support
  • Medical, dental, vision, life insurance, and disability benefits, depending on location
  • Flexible hybrid, onsite, or virtual working arrangements based on the role and business needs
  • Generous paid parental leave, depending on location
  • Free access to global onsite wellness centres staffed by nurses and doctors, depending on location
  • Confidential counselling through the Healthy Minds programme
  • Career development and training opportunities

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