ABT Atividades
ABT Atividades
11 – 50 Қызметкерлер
ҚұқықЛогистикаМаркетинг
ABT Atividades — бизнеске негізгі бэк-офис операцияларын басқаруға көмектесетін, технологияға негізделген әкімшілік қызметтер компаниясы. Оның аутсорсингтік қызметтері қаржы, салықтық әкімшілендіру, шот ұсыну, сатып алу, қорларды басқару және логистика, адам ресурстары, құқықтық қолдау және сатудан кейінгі бэк-офис қызметтерін қамтиды. ABT әкімшілік өнімділікті арттыру, шығындарды бақылау және бизнестің күнделікті өсуін қолдау үшін өзіндік операциялық әдістемесін салалық маманданған командалармен ұштастырады. Компания Бразилияда, Колумбияда және Америка Құрама Штаттарында технология, агробизнес және жылжымайтын мүлік сияқты салалардағы B2B клиенттермен жұмыс істейді.

Junior Telecom Support Analyst – São Paulo Hybrid

ABT Atividades is hiring a junior telecom support analyst in São Paulo for hybrid work. The role focuses on VoIP, SIP, SBC troubleshooting, incident analysis, reporting, and client support.

Сипаттама

  • Review call flows, routing, and voice signaling to locate failures and unexpected behavior
  • Troubleshoot calls involving missing audio, signaling problems, and SIP errors including 500 responses
  • Investigate incidents and determine probable root causes using call-flow data, signaling, CDRs, and other available evidence
  • Assess call flows to differentiate carrier-related issues from SBC or internal-environment problems
  • Produce volume reports and other data needed for incident monitoring and investigation
  • Help configure tailored reports in the SaaS environment to meet client and operational requirements
  • Guide clients through testing and troubleshooting sessions, including the procedures they need to follow

Талаптар

  • Working knowledge of VoIP and the SIP protocol
  • Understanding of networks and connectivity
  • Clear communication skills for working with clients and technical teams
  • Technical English proficiency for reading and interpreting documentation
  • Basic Spanish proficiency
  • Oracle SBC experience is an advantage
  • Applicants with disabilities are also encouraged to apply

Артықшылықтар

  • Notredame health insurance with copayments
  • Meal voucher of R$30.00 per business day
  • Unimed life insurance
  • Transportation allowance
  • Hybrid work model

Ұқсас жұмыс орындары

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