ABT Atividades
ABT Atividades
11 – 50 Angajați
JuridicLogisticăMarketing
ABT Atividades este o companie de servicii administrative susținute de tehnologie, care ajută firmele să își gestioneze operațiunile esențiale de back-office. Serviciile sale externalizate acoperă finanțele, administrarea fiscală, facturarea, achizițiile, gestionarea stocurilor și logistica, resursele umane, asistența juridică și activitățile de back-office post-vânzare. ABT combină o metodologie operațională proprie cu echipe specializate pentru a îmbunătăți productivitatea administrativă, a controla costurile și a sprijini creșterea de zi cu zi a afacerilor. Compania lucrează cu clienți B2B din sectoare precum tehnologia, agrobusinessul și sectorul imobiliar și are operațiuni în Brazilia, Columbia și Statele Unite.

Junior Telecom Support Analyst – São Paulo Hybrid

ABT Atividades is hiring a junior telecom support analyst in São Paulo for hybrid work. The role focuses on VoIP, SIP, SBC troubleshooting, incident analysis, reporting, and client support.

Descriere

  • Review call flows, routing, and voice signaling to locate failures and unexpected behavior
  • Troubleshoot calls involving missing audio, signaling problems, and SIP errors including 500 responses
  • Investigate incidents and determine probable root causes using call-flow data, signaling, CDRs, and other available evidence
  • Assess call flows to differentiate carrier-related issues from SBC or internal-environment problems
  • Produce volume reports and other data needed for incident monitoring and investigation
  • Help configure tailored reports in the SaaS environment to meet client and operational requirements
  • Guide clients through testing and troubleshooting sessions, including the procedures they need to follow

Cerințe

  • Working knowledge of VoIP and the SIP protocol
  • Understanding of networks and connectivity
  • Clear communication skills for working with clients and technical teams
  • Technical English proficiency for reading and interpreting documentation
  • Basic Spanish proficiency
  • Oracle SBC experience is an advantage
  • Applicants with disabilities are also encouraged to apply

Beneficii

  • Notredame health insurance with copayments
  • Meal voucher of R$30.00 per business day
  • Unimed life insurance
  • Transportation allowance
  • Hybrid work model

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