Filevine
Filevine
Filevine — заң фирмалары мен заң саласындағы мамандарға істерді, құжаттарды, келісімшарттарды, әлеуетті клиенттерді, төлемдерді, уақыт есебін және клиенттермен байланыстарды басқаруға арналған құралдар ұсынатын құқықтық технологиялар саласындағы SaaS компаниясы. Оның платформасы электрондық қолтаңба, аналитика, клиенттік порталдар және QuickBooks пен Gmail сияқты сервистермен интеграцияларды қоса алғанда, түрлі мүмкіндіктерді біріктіреді. Filevine сонымен қатар заң топтарына күнделікті жұмыстарды автоматтандыруға және өнімділікті арттыруға көмектесетін DemandsAI, ImmigrationAI және FilevineAI сияқты жасанды интеллект шешімдерін әзірлейді. Компания жеке жарақат істері, отбасы құқығы және жаппай деликтілер сияқты бағыттарда жұмыс істейтін заң тәжірибелерін қолдайды, сондай-ақ SOC 2 Type II және HIPAA сертификаттарын қамтитын қауіпсіздік пен сәйкестік мүмкіндіктерін ұсынады. Filevine командасы құқықтық технологиялар және жасанды интеллект салаларында жұмыс істейді, ал бос жұмыс орындары компанияның жұмысқа қабылдау арнасы арқылы ұсынылады.

Customer Success Associate at Filevine (Hybrid, United States)

Support adoption, retention, and expansion for Filevine’s Depositions legal AI platform. Use customer education, health reporting, and cross-functional collaboration to drive post-sale success.

Сипаттама

  • Guide customers throughout their lifecycle to promote continued use and long-term success with Depositions by Filevine.
  • Track customer health metrics and usage patterns to identify risks, opportunities, and potential expansion.
  • Support retention and growth forecasting through reliable health scoring and reporting.
  • Prepare for business reviews by compiling usage data, customer outcomes, and operational insights.
  • Build and maintain enterprise reporting that helps customers evaluate product value and return on investment.
  • Share customer feedback and emerging trends with internal teams to support product improvements.
  • Collaborate with Sales, Implementation, and Marketing on go-to-market programs and customer handoffs.
  • Contribute to account expansion activities and customer advocacy programs.
  • Help deliver a consistent customer experience throughout the post-sale journey.
  • Develop customer education resources, including training materials, documentation, and best-practice guides.
  • Reinforce onboarding through feature adoption campaigns and ongoing enablement initiatives.
  • Help customers understand and adopt new product features and enhancements.

Талаптар

  • Bring 3–5 years of experience in Customer Success, Account Management, or a related client-facing position.
  • Communicate clearly and empathetically when explaining concepts to customers.
  • Be available for occasional travel to customer sales or implementation meetings and conferences.
  • Use a data-oriented approach to interpret usage metrics and customer health indicators.
  • Stay organized while managing multiple customer initiatives at once.
  • Work collaboratively and proactively with strong ownership and accountability.
  • Experience with SaaS, legal technology, or B2B software is a plus.

Артықшылықтар

  • Medical, dental, and vision insurance for full-time employees.
  • Maternity and paternity leave for full-time employees.
  • Short- and long-term disability coverage.
  • Opportunities to learn from a dedicated leadership team.
  • Premium company swag.
  • Hybrid or fully onsite work options for candidates near specified offices.

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