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Filevine
Filevine
201 – 500 Angajați
Sponsor pentru viza H1BInteligență artificialăJuridicSaaS
Filevine este o companie SaaS de tehnologie juridică, care oferă firmelor de avocatură și profesioniștilor din domeniul juridic instrumente pentru gestionarea cazurilor, documentelor, contractelor, potențialilor clienți, facturării, urmăririi timpului și comunicării cu clienții. Platforma sa reunește funcții precum semnătura electronică, analizele, portalurile pentru clienți și integrările cu servicii precum QuickBooks și Gmail. Filevine dezvoltă și soluții de inteligență artificială, inclusiv DemandsAI, ImmigrationAI și FilevineAI, pentru a ajuta echipele juridice să automatizeze activitățile de rutină și să își îmbunătățească productivitatea. Compania sprijină cabinete și practici juridice din domenii precum vătămările corporale, dreptul familiei și litigiile de masă, oferind funcții de securitate și conformitate care includ certificările SOC 2 Type II și HIPAA. Echipa companiei activează în domeniul tehnologiei juridice și al inteligenței artificiale, iar posturile sunt disponibile prin canalul de recrutare al companiei.
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Customer Success Associate at Filevine (Hybrid, United States)

Support adoption, retention, and expansion for Filevine’s Depositions legal AI platform. Use customer education, health reporting, and cross-functional collaboration to drive post-sale success.

USStatele Unite ale AmericiiCACaliforniaILIllinoisNYNew YorkUTUtahHibridNormă întreagăNivel mediuLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Guide customers throughout their lifecycle to promote continued use and long-term success with Depositions by Filevine.
  • Track customer health metrics and usage patterns to identify risks, opportunities, and potential expansion.
  • Support retention and growth forecasting through reliable health scoring and reporting.
  • Prepare for business reviews by compiling usage data, customer outcomes, and operational insights.
  • Build and maintain enterprise reporting that helps customers evaluate product value and return on investment.
  • Share customer feedback and emerging trends with internal teams to support product improvements.
  • Collaborate with Sales, Implementation, and Marketing on go-to-market programs and customer handoffs.
  • Contribute to account expansion activities and customer advocacy programs.
  • Help deliver a consistent customer experience throughout the post-sale journey.
  • Develop customer education resources, including training materials, documentation, and best-practice guides.
  • Reinforce onboarding through feature adoption campaigns and ongoing enablement initiatives.
  • Help customers understand and adopt new product features and enhancements.

Cerințe

  • Bring 3–5 years of experience in Customer Success, Account Management, or a related client-facing position.
  • Communicate clearly and empathetically when explaining concepts to customers.
  • Be available for occasional travel to customer sales or implementation meetings and conferences.
  • Use a data-oriented approach to interpret usage metrics and customer health indicators.
  • Stay organized while managing multiple customer initiatives at once.
  • Work collaboratively and proactively with strong ownership and accountability.
  • Experience with SaaS, legal technology, or B2B software is a plus.

Beneficii

  • Medical, dental, and vision insurance for full-time employees.
  • Maternity and paternity leave for full-time employees.
  • Short- and long-term disability coverage.
  • Opportunities to learn from a dedicated leadership team.
  • Premium company swag.
  • Hybrid or fully onsite work options for candidates near specified offices.

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