Filevine — yuridik firmalar va huquqshunos mutaxassislarga ishlar, hujjatlar, shartnomalar, potensial mijozlar, hisob-kitob, vaqt hisobi va mijozlar bilan muloqotni boshqarish uchun vositalar taqdim etadigan huquqiy texnologiyalar sohasidagi SaaS kompaniyasi. Uning platformasi elektron imzo, tahlil, mijoz portallari hamda QuickBooks va Gmail kabi xizmatlar bilan integratsiyalarni o‘z ichiga olgan imkoniyatlarni birlashtiradi. Filevine, shuningdek, huquqiy jamoalarga kundalik ishlarni avtomatlashtirish va samaradorlikni oshirishga yordam beradigan DemandsAI, ImmigrationAI va FilevineAI kabi sun’iy intellekt yechimlarini ishlab chiqadi. Kompaniya shaxsiy jarohatlar, oila huquqi va ommaviy tortlar kabi yo‘nalishlarda faoliyat yurituvchi yuridik amaliyotlarni qo‘llab-quvvatlaydi hamda SOC 2 Type II va HIPAA sertifikatlarini o‘z ichiga olgan xavfsizlik va muvofiqlik imkoniyatlarini taklif etadi. Filevine jamoasi huquqiy texnologiyalar va sun’iy intellekt sohalarida ishlaydi, bo‘sh ish o‘rinlari esa kompaniyaning ishga qabul qilish kanali orqali taqdim etiladi.
Customer Success Associate at Filevine (Hybrid, United States)
Support adoption, retention, and expansion for Filevine’s Depositions legal AI platform. Use customer education, health reporting, and cross-functional collaboration to drive post-sale success.
Tavsif
- Guide customers throughout their lifecycle to promote continued use and long-term success with Depositions by Filevine.
- Track customer health metrics and usage patterns to identify risks, opportunities, and potential expansion.
- Support retention and growth forecasting through reliable health scoring and reporting.
- Prepare for business reviews by compiling usage data, customer outcomes, and operational insights.
- Build and maintain enterprise reporting that helps customers evaluate product value and return on investment.
- Share customer feedback and emerging trends with internal teams to support product improvements.
- Collaborate with Sales, Implementation, and Marketing on go-to-market programs and customer handoffs.
- Contribute to account expansion activities and customer advocacy programs.
- Help deliver a consistent customer experience throughout the post-sale journey.
- Develop customer education resources, including training materials, documentation, and best-practice guides.
- Reinforce onboarding through feature adoption campaigns and ongoing enablement initiatives.
- Help customers understand and adopt new product features and enhancements.
Talablar
- Bring 3–5 years of experience in Customer Success, Account Management, or a related client-facing position.
- Communicate clearly and empathetically when explaining concepts to customers.
- Be available for occasional travel to customer sales or implementation meetings and conferences.
- Use a data-oriented approach to interpret usage metrics and customer health indicators.
- Stay organized while managing multiple customer initiatives at once.
- Work collaboratively and proactively with strong ownership and accountability.
- Experience with SaaS, legal technology, or B2B software is a plus.
Imtiyozlar
- Medical, dental, and vision insurance for full-time employees.
- Maternity and paternity leave for full-time employees.
- Short- and long-term disability coverage.
- Opportunities to learn from a dedicated leadership team.
- Premium company swag.
- Hybrid or fully onsite work options for candidates near specified offices.