Filevine एक लीगल टेक्नोलॉजी SaaS कंपनी है, जो लॉ फर्मों और कानूनी पेशेवरों को मामलों, दस्तावेज़ों, अनुबंधों, संभावित ग्राहकों, बिलिंग, समय-ट्रैकिंग और क्लाइंट संचार के प्रबंधन के लिए टूल उपलब्ध कराती है। इसका प्लेटफ़ॉर्म eSignature, एनालिटिक्स, क्लाइंट पोर्टल और QuickBooks तथा Gmail जैसी सेवाओं के साथ इंटीग्रेशन जैसी सुविधाओं को एक साथ लाता है। Filevine DemandsAI, ImmigrationAI और FilevineAI सहित AI समाधान भी विकसित करती है, जो कानूनी टीमों को नियमित कार्यों को स्वचालित करने और उत्पादकता बढ़ाने में मदद करते हैं। कंपनी व्यक्तिगत चोट, पारिवारिक कानून और सामूहिक अपकार जैसे क्षेत्रों में काम करने वाली प्रैक्टिसों को सहयोग देती है और SOC 2 Type II तथा HIPAA प्रमाणनों सहित सुरक्षा एवं अनुपालन सुविधाएँ प्रदान करती है। Filevine की टीम लीगल टेक्नोलॉजी और आर्टिफिशियल इंटेलिजेंस के क्षेत्र में काम करती है, जहाँ कंपनी के भर्ती चैनल के माध्यम से विभिन्न भूमिकाएँ उपलब्ध हैं।
Customer Success Associate at Filevine (Hybrid, United States)
Support adoption, retention, and expansion for Filevine’s Depositions legal AI platform. Use customer education, health reporting, and cross-functional collaboration to drive post-sale success.
विवरण
- Guide customers throughout their lifecycle to promote continued use and long-term success with Depositions by Filevine.
- Track customer health metrics and usage patterns to identify risks, opportunities, and potential expansion.
- Support retention and growth forecasting through reliable health scoring and reporting.
- Prepare for business reviews by compiling usage data, customer outcomes, and operational insights.
- Build and maintain enterprise reporting that helps customers evaluate product value and return on investment.
- Share customer feedback and emerging trends with internal teams to support product improvements.
- Collaborate with Sales, Implementation, and Marketing on go-to-market programs and customer handoffs.
- Contribute to account expansion activities and customer advocacy programs.
- Help deliver a consistent customer experience throughout the post-sale journey.
- Develop customer education resources, including training materials, documentation, and best-practice guides.
- Reinforce onboarding through feature adoption campaigns and ongoing enablement initiatives.
- Help customers understand and adopt new product features and enhancements.
आवश्यकताएँ
- Bring 3–5 years of experience in Customer Success, Account Management, or a related client-facing position.
- Communicate clearly and empathetically when explaining concepts to customers.
- Be available for occasional travel to customer sales or implementation meetings and conferences.
- Use a data-oriented approach to interpret usage metrics and customer health indicators.
- Stay organized while managing multiple customer initiatives at once.
- Work collaboratively and proactively with strong ownership and accountability.
- Experience with SaaS, legal technology, or B2B software is a plus.
लाभ
- Medical, dental, and vision insurance for full-time employees.
- Maternity and paternity leave for full-time employees.
- Short- and long-term disability coverage.
- Opportunities to learn from a dedicated leadership team.
- Premium company swag.
- Hybrid or fully onsite work options for candidates near specified offices.