HelpSquad
HelpSquad
51 – 200 Қызметкерлер
B2BДенсаулық сақтауКәсіпорын
HelpSquad — HIPAA талаптарына сай виртуалды медициналық ассистенттер мен қашықтан жұмыс істейтін қолдау топтарын ұсынатын, АҚШ басқаратын денсаулық сақтау саласындағы BPO провайдері. Оның қызметтеріне пациенттерді қабылдау мен жазылуды ұйымдастыру, сақтандыруды растау, алдын ала рұқсаттар, медициналық есеп айырысу және кіріс айналымын басқару, колл-орталық операциялары, медициналық хатшылық, сондай-ақ жасанды интеллектпен жұмыс істейтін пациенттерді қолдау және білім жүйелері кіреді. HelpSquad жеке дәрігерлермен, бірнеше жерде жұмыс істейтін медициналық топтармен, ауруханалармен, стоматологиялық клиникалармен, мінез-құлық денсаулығы ұйымдарымен және үйде күтім көрсету қызметтерін ұсынушылармен жұмыс істейді. Компания сонымен қатар оқытылған әрі мұқият тексерілген қызметкерлері, компания деңгейіндегі BAA қамтуы, сапаны бақылауы және стандартты да, жұмыс уақытынан тыс операцияларға да қолдауы бар басқарылатын топтар мен ақ жапсырмалы қызметтерді ұсынады. Оның командасы мен жұмысқа қабылдау бағыты қашықтан көрсетілетін денсаулық сақтау операцияларына, әкімшілік қолдауға, клиенттерге қызмет көрсетуге және технология көмегімен жүзеге асырылатын пациенттерге күтім көрсетуге негізделген.

Bilingual Front Desk Virtual Assistant (Spanish-English) - Remote

Provide remote front-desk support for patients of a U.S.-based healthcare company in fluent English and Spanish. Manage calls, appointments, patient information, forms, and routine inquiries while protecting privacy.

Сипаттама

  • Act as the initial point of contact for patients
  • Deliver professional administrative and front-desk assistance
  • Handle patient calls in both English and Spanish
  • Schedule, reschedule, and cancel patient appointments
  • Gather and accurately record patient information
  • Send required forms and documents to new patients
  • Address routine front-desk questions
  • Escalate billing, insurance, medication, and other specialized questions to the appropriate team member
  • Record clear notes and relevant patient details
  • Create a welcoming, professional, and helpful patient experience
  • Follow established processes for confidential information
  • Protect patient privacy and comply with HIPAA requirements
  • Work with the company's designated phone, email, scheduling, and electronic record systems

Талаптар

  • Fluent spoken and written English and Spanish
  • Strong verbal communication skills and professional phone etiquette
  • Front-desk, receptionist, customer service, or healthcare experience is preferred
  • Highly organized with careful attention to detail
  • Comfortable managing multiple tasks and coordinating appointments
  • Professional, friendly, and patient-focused manner
  • Able to handle confidential information responsibly
  • Willingness to learn new software and systems
  • Willingness to complete HIPAA certification
  • Experience supporting Spanish-speaking patients
  • Medical or healthcare front-desk experience is preferred
  • Prior appointment-scheduling experience is preferred
  • Experience using an EHR or scheduling system is preferred
  • Experience handling patient calls is preferred

Артықшылықтар

  • Competitive hourly compensation
  • Reliable, on-time payments
  • Payments handled through Wise
  • Training provided directly by the client
  • Dedicated Account Manager for ongoing support
  • Stable, long-term placement with a growing U.S.-based company
  • Opportunity to work with a broad range of modern SaaS platforms
  • Potential to take on more responsibility as the company grows
  • Recognition for long-term team members
  • Defined escalation processes
  • Fully remote, work-from-home arrangement
  • Stable long-term account placements rather than gig-based work
  • Supportive culture across accounts
  • Opportunity to build U.S. industry experience
  • Exposure to multiple practice types and platforms
  • Potential for more hours or additional accounts based on performance
  • Verified U.S. client experience to strengthen your resume
  • Loyalty is valued and team members who grow with the company are recognized

Ұқсас жұмыс орындары

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