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HelpSquad
HelpSquad
51 – 200 Angajați
Asistență medicalăB2BÎntreprindere
HelpSquad este un furnizor de servicii BPO pentru domeniul sănătății, administrat din SUA, care oferă asistenți medicali virtuali și echipe de suport la distanță conforme cu cerințele HIPAA. Serviciile sale includ programarea și preluarea pacienților, verificarea asigurării, autorizările prealabile, facturarea medicală și gestionarea ciclului veniturilor, operațiunile centrelor de apel, redactarea documentației medicale, precum și sisteme de asistență pentru pacienți și de gestionare a cunoștințelor bazate pe inteligență artificială. HelpSquad colaborează cu medici independenți, grupuri medicale cu mai multe locații, spitale, cabinete stomatologice, organizații de sănătate comportamentală și furnizori de îngrijire la domiciliu. Compania oferă, de asemenea, echipe gestionate și servicii white-label, punând accent pe personal instruit și verificat, acoperire BAA la nivelul companiei, supravegherea calității și suport atât pentru operațiunile obișnuite, cât și pentru cele din afara programului. Echipa și contextul recrutării companiei se concentrează pe operațiuni medicale la distanță, suport administrativ, servicii pentru clienți și îngrijirea pacienților susținută de tehnologie.
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Bilingual Front Desk Virtual Assistant (Spanish-English) - Remote

Provide remote front-desk support for patients of a U.S.-based healthcare company in fluent English and Spanish. Manage calls, appointments, patient information, forms, and routine inquiries while protecting privacy.

USStatele Unite ale AmericiiRemoteContractNivel mediuSeniorLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăAsistent executiv

Descriere

  • Act as the initial point of contact for patients
  • Deliver professional administrative and front-desk assistance
  • Handle patient calls in both English and Spanish
  • Schedule, reschedule, and cancel patient appointments
  • Gather and accurately record patient information
  • Send required forms and documents to new patients
  • Address routine front-desk questions
  • Escalate billing, insurance, medication, and other specialized questions to the appropriate team member
  • Record clear notes and relevant patient details
  • Create a welcoming, professional, and helpful patient experience
  • Follow established processes for confidential information
  • Protect patient privacy and comply with HIPAA requirements
  • Work with the company's designated phone, email, scheduling, and electronic record systems

Cerințe

  • Fluent spoken and written English and Spanish
  • Strong verbal communication skills and professional phone etiquette
  • Front-desk, receptionist, customer service, or healthcare experience is preferred
  • Highly organized with careful attention to detail
  • Comfortable managing multiple tasks and coordinating appointments
  • Professional, friendly, and patient-focused manner
  • Able to handle confidential information responsibly
  • Willingness to learn new software and systems
  • Willingness to complete HIPAA certification
  • Experience supporting Spanish-speaking patients
  • Medical or healthcare front-desk experience is preferred
  • Prior appointment-scheduling experience is preferred
  • Experience using an EHR or scheduling system is preferred
  • Experience handling patient calls is preferred

Beneficii

  • Competitive hourly compensation
  • Reliable, on-time payments
  • Payments handled through Wise
  • Training provided directly by the client
  • Dedicated Account Manager for ongoing support
  • Stable, long-term placement with a growing U.S.-based company
  • Opportunity to work with a broad range of modern SaaS platforms
  • Potential to take on more responsibility as the company grows
  • Recognition for long-term team members
  • Defined escalation processes
  • Fully remote, work-from-home arrangement
  • Stable long-term account placements rather than gig-based work
  • Supportive culture across accounts
  • Opportunity to build U.S. industry experience
  • Exposure to multiple practice types and platforms
  • Potential for more hours or additional accounts based on performance
  • Verified U.S. client experience to strengthen your resume
  • Loyalty is valued and team members who grow with the company are recognized

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