HelpSquad अमेरिका द्वारा प्रबंधित स्वास्थ्य सेवा BPO प्रदाता है, जो HIPAA-अनुरूप वर्चुअल मेडिकल असिस्टेंट और दूरस्थ सहायता टीम उपलब्ध कराता है। इसकी सेवाओं में मरीजों की अपॉइंटमेंट शेड्यूलिंग और प्रारंभिक जानकारी लेना, बीमा सत्यापन, पूर्व अनुमोदन, मेडिकल बिलिंग और रेवेन्यू साइकिल प्रबंधन, कॉल सेंटर संचालन, मेडिकल स्क्राइबिंग तथा AI-सक्षम मरीज सहायता और ज्ञान प्रणालियाँ शामिल हैं। HelpSquad व्यक्तिगत चिकित्सकों, कई स्थानों पर सेवाएँ देने वाले चिकित्सा समूहों, अस्पतालों, दंत चिकित्सा प्रैक्टिसों, व्यवहारिक स्वास्थ्य संगठनों और घर पर देखभाल उपलब्ध कराने वाले प्रदाताओं के साथ काम करता है। कंपनी प्रबंधित टीम और व्हाइट-लेबल सेवाएँ भी प्रदान करती है, जिनमें प्रशिक्षित और सत्यापित कर्मचारियों, कंपनी-स्तरीय BAA कवरेज, गुणवत्ता निगरानी तथा नियमित और कार्यालय समय के बाद दोनों तरह के संचालन के लिए सहायता पर जोर दिया जाता है। इसकी टीम और भर्ती का संदर्भ दूरस्थ स्वास्थ्य सेवा संचालन, प्रशासनिक सहायता, ग्राहक सेवा और तकनीक-सक्षम मरीज देखभाल से जुड़ा है।
Bilingual Front Desk Virtual Assistant (Spanish-English) - Remote
Provide remote front-desk support for patients of a U.S.-based healthcare company in fluent English and Spanish. Manage calls, appointments, patient information, forms, and routine inquiries while protecting privacy.
विवरण
- Act as the initial point of contact for patients
- Deliver professional administrative and front-desk assistance
- Handle patient calls in both English and Spanish
- Schedule, reschedule, and cancel patient appointments
- Gather and accurately record patient information
- Send required forms and documents to new patients
- Address routine front-desk questions
- Escalate billing, insurance, medication, and other specialized questions to the appropriate team member
- Record clear notes and relevant patient details
- Create a welcoming, professional, and helpful patient experience
- Follow established processes for confidential information
- Protect patient privacy and comply with HIPAA requirements
- Work with the company's designated phone, email, scheduling, and electronic record systems
आवश्यकताएँ
- Fluent spoken and written English and Spanish
- Strong verbal communication skills and professional phone etiquette
- Front-desk, receptionist, customer service, or healthcare experience is preferred
- Highly organized with careful attention to detail
- Comfortable managing multiple tasks and coordinating appointments
- Professional, friendly, and patient-focused manner
- Able to handle confidential information responsibly
- Willingness to learn new software and systems
- Willingness to complete HIPAA certification
- Experience supporting Spanish-speaking patients
- Medical or healthcare front-desk experience is preferred
- Prior appointment-scheduling experience is preferred
- Experience using an EHR or scheduling system is preferred
- Experience handling patient calls is preferred
लाभ
- Competitive hourly compensation
- Reliable, on-time payments
- Payments handled through Wise
- Training provided directly by the client
- Dedicated Account Manager for ongoing support
- Stable, long-term placement with a growing U.S.-based company
- Opportunity to work with a broad range of modern SaaS platforms
- Potential to take on more responsibility as the company grows
- Recognition for long-term team members
- Defined escalation processes
- Fully remote, work-from-home arrangement
- Stable long-term account placements rather than gig-based work
- Supportive culture across accounts
- Opportunity to build U.S. industry experience
- Exposure to multiple practice types and platforms
- Potential for more hours or additional accounts based on performance
- Verified U.S. client experience to strengthen your resume
- Loyalty is valued and team members who grow with the company are recognized