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HelpSquad
HelpSquad
51 – 200 Employees
B2BEnterpriseHealthcare
HelpSquad is a US-managed healthcare BPO provider that delivers HIPAA-compliant virtual medical assistants and remote support teams. Its services cover patient scheduling and intake, insurance verification, prior authorizations, medical billing and revenue cycle management, call center operations, medical scribing, and AI-enabled patient support and knowledge systems. HelpSquad works with solo clinicians, multi-location medical groups, hospitals, dental practices, behavioral health organizations, and in-home care providers. The company also offers managed teams and white-label services, with an emphasis on trained and vetted staff, company-level BAA coverage, quality oversight, and support for both standard and after-hours operations. Its team and hiring context center on remote healthcare operations, administrative support, customer service, and technology-enabled patient care.
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Bilingual Front Desk Virtual Assistant (Spanish-English) - Remote

Provide remote front-desk support for patients of a U.S.-based healthcare company in fluent English and Spanish. Manage calls, appointments, patient information, forms, and routine inquiries while protecting privacy.

USUnited StatesRemoteContractMiddleSeniorEnglish RequiredSpanish RequiredExecutive Assistant

Description

  • Act as the initial point of contact for patients
  • Deliver professional administrative and front-desk assistance
  • Handle patient calls in both English and Spanish
  • Schedule, reschedule, and cancel patient appointments
  • Gather and accurately record patient information
  • Send required forms and documents to new patients
  • Address routine front-desk questions
  • Escalate billing, insurance, medication, and other specialized questions to the appropriate team member
  • Record clear notes and relevant patient details
  • Create a welcoming, professional, and helpful patient experience
  • Follow established processes for confidential information
  • Protect patient privacy and comply with HIPAA requirements
  • Work with the company's designated phone, email, scheduling, and electronic record systems

Requirements

  • Fluent spoken and written English and Spanish
  • Strong verbal communication skills and professional phone etiquette
  • Front-desk, receptionist, customer service, or healthcare experience is preferred
  • Highly organized with careful attention to detail
  • Comfortable managing multiple tasks and coordinating appointments
  • Professional, friendly, and patient-focused manner
  • Able to handle confidential information responsibly
  • Willingness to learn new software and systems
  • Willingness to complete HIPAA certification
  • Experience supporting Spanish-speaking patients
  • Medical or healthcare front-desk experience is preferred
  • Prior appointment-scheduling experience is preferred
  • Experience using an EHR or scheduling system is preferred
  • Experience handling patient calls is preferred

Benefits

  • Competitive hourly compensation
  • Reliable, on-time payments
  • Payments handled through Wise
  • Training provided directly by the client
  • Dedicated Account Manager for ongoing support
  • Stable, long-term placement with a growing U.S.-based company
  • Opportunity to work with a broad range of modern SaaS platforms
  • Potential to take on more responsibility as the company grows
  • Recognition for long-term team members
  • Defined escalation processes
  • Fully remote, work-from-home arrangement
  • Stable long-term account placements rather than gig-based work
  • Supportive culture across accounts
  • Opportunity to build U.S. industry experience
  • Exposure to multiple practice types and platforms
  • Potential for more hours or additional accounts based on performance
  • Verified U.S. client experience to strengthen your resume
  • Loyalty is valued and team members who grow with the company are recognized

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