Director, Content Studio
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Lead and grow GSK’s in-house biopharma content studio, guiding multidisciplinary creative teams and design strategy. Oversee client partnerships, budgets, vendors, and content delivery.
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battleface is a travel insurance company serving people who want cover suited to adventure travel and other varied trips. Founded to serve the UK and European markets, it has since expanded to travelers in the United States, Australia, and Canada. Its policies can be tailored for individuals or groups, with round-the-clock travel assistance and a digital claims process. The company operates in consumer travel insurance, bringing together coverage, support, and claims services for travelers.
Travel Assistance and Concierge Coordinator (Colombia, Remote)
Support travelers with bookings, itinerary changes, disruptions, and urgent needs. Provide 24/7 customer care for battleface’s global travel insurance operations.
Description
- Help travelers arrange hotels, flights, rail, ground transportation, and other travel services
- Handle itinerary updates, cancellations, rebookings, and travel disruptions
- Arrange concierge services such as restaurant bookings, tours, transfers, and destination support
- Liaise with hotels, airlines, transport providers, and travel suppliers worldwide
- Respond in real time when travelers face urgent or unexpected situations
- Support customers with existing reservations and after-booking needs
- Provide customer service by phone, email, chat, and internal case management systems
- Keep clear, accurate records and case notes in internal platforms
- Coordinate emergency or insurance-related cases with medical, claims, and assistance teams
- Refer complex operational or customer matters to the appropriate team
- Manage several active cases while maintaining accuracy and service standards
- Support assistance and concierge programs delivered under partner brands worldwide
Requirements
- Experience in travel, hospitality, concierge, airline, reservations, tourism, or customer support
- Knowledge of travel bookings and international travel logistics
- Background handling itinerary changes, disruptions, and customer escalations
- Excellent communication and customer service skills
- Able to stay calm and organized under pressure
- Strong multitasking and problem-solving skills
- Comfortable working in a fast-paced, 24/7 operations environment
- Strong attention to detail and organizational ability
- Professional, empathetic communication style
- Fluent English is required
- Italian is strongly preferred
- Additional languages are an advantage
- Experience with travel booking platforms, reservation systems, or global distribution systems is preferred
- Travel assistance, insurance assistance, or emergency coordination experience is an advantage
Benefits
- Work remotely as part of a global team
- Help travelers with real-world needs every day
- Join a growing international travel and assistance company
- Work in a collaborative, supportive culture
- Gain exposure to global travel operations and concierge services
- Pursue career growth in travel, operations, and assistance services
- Work with travelers, partners, and suppliers worldwide
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