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Deschide
battleface este o companie de asigurări de călătorie care oferă acoperire adaptată persoanelor interesate de călătorii de aventură și de alte tipuri de deplasări. Înființată pentru a deservi piețele din Regatul Unit și Europa, compania și-a extins ulterior activitatea către călătorii din Statele Unite, Australia și Canada. Polițele pot fi adaptate pentru persoane fizice sau grupuri și includ asistență de călătorie non-stop și un proces digital de gestionare a cererilor de despăgubire. Compania activează pe piața asigurărilor de călătorie pentru consumatori, reunind acoperirea, asistența și serviciile de despăgubire pentru călători.
Travel Assistance and Concierge Coordinator (Colombia, Remote)
Support travelers with bookings, itinerary changes, disruptions, and urgent needs. Provide 24/7 customer care for battleface’s global travel insurance operations.
Descriere
- Help travelers arrange hotels, flights, rail, ground transportation, and other travel services
- Handle itinerary updates, cancellations, rebookings, and travel disruptions
- Arrange concierge services such as restaurant bookings, tours, transfers, and destination support
- Liaise with hotels, airlines, transport providers, and travel suppliers worldwide
- Respond in real time when travelers face urgent or unexpected situations
- Support customers with existing reservations and after-booking needs
- Provide customer service by phone, email, chat, and internal case management systems
- Keep clear, accurate records and case notes in internal platforms
- Coordinate emergency or insurance-related cases with medical, claims, and assistance teams
- Refer complex operational or customer matters to the appropriate team
- Manage several active cases while maintaining accuracy and service standards
- Support assistance and concierge programs delivered under partner brands worldwide
Cerințe
- Experience in travel, hospitality, concierge, airline, reservations, tourism, or customer support
- Knowledge of travel bookings and international travel logistics
- Background handling itinerary changes, disruptions, and customer escalations
- Excellent communication and customer service skills
- Able to stay calm and organized under pressure
- Strong multitasking and problem-solving skills
- Comfortable working in a fast-paced, 24/7 operations environment
- Strong attention to detail and organizational ability
- Professional, empathetic communication style
- Fluent English is required
- Italian is strongly preferred
- Additional languages are an advantage
- Experience with travel booking platforms, reservation systems, or global distribution systems is preferred
- Travel assistance, insurance assistance, or emergency coordination experience is an advantage
Beneficii
- Work remotely as part of a global team
- Help travelers with real-world needs every day
- Join a growing international travel and assistance company
- Work in a collaborative, supportive culture
- Gain exposure to global travel operations and concierge services
- Pursue career growth in travel, operations, and assistance services
- Work with travelers, partners, and suppliers worldwide
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