HealthStream
HealthStream
HealthStream is a healthcare SaaS company focused on helping health systems, provider groups, and care organizations develop and manage their workforces. Through its hStream platform, HealthStream combines learning and continuing education with credentialing, scheduling, quality and compliance tools, resuscitation training, revenue cycle education, primary-source verification, analytics, and integrations. Its products support clinician competency, patient safety, regulatory readiness, and more efficient healthcare operations for organizations serving large clinical teams.

Tier 1 Customer Support Specialist (Remote - Tennessee)

HealthStream is seeking a Tier 1 Customer Support Specialist to assist users of its healthcare workforce solutions. The role involves troubleshooting through phone, email, and chat while advocating for customers.

Description

  • Deliver customer support through phone, email, and chat
  • Partner with customers and internal teams to resolve issues efficiently
  • Investigate and diagnose reported problems
  • Identify and correct technical issues
  • Build productive relationships with customers and colleagues
  • Communicate promptly, professionally, and respectfully
  • Identify, test, and validate reported issues
  • Document issues clearly for the development team
  • Work across functions on customer-focused initiatives
  • Help test new features and product releases
  • Recommend product improvements informed by data and customer feedback
  • Follow HealthStream security policies, procedures, and required training
  • Build expertise in HealthStream products and advocate for clients

Requirements

  • At least one year of experience in a technical help desk or technical support position
  • A bachelor’s degree in a related field is preferred
  • Relevant practical experience may substitute for education requirements
  • Practical healthcare industry knowledge is advantageous
  • Confident and engaging phone presence
  • Excellent written communication skills
  • Ability to convey information clearly, concisely, and thoughtfully
  • Strong problem-solving and prioritization abilities
  • Ability to explain resolutions to both technical and non-technical customers
  • Ability to identify root causes and deliver effective resolutions
  • Active listening skills and empathetic customer advocacy
  • Strong curiosity and enthusiasm for understanding how systems work
  • Working knowledge of Microsoft operating systems
  • Familiarity with Salesforce and Microsoft Teams
  • Availability for a flexible eight-hour schedule covering 7 AM to 7 PM CST, Monday through Friday
  • Collaborative team mindset and commitment to quality standards

Benefits

  • Mission-driven work
  • Diverse and inclusive workplace culture
  • Competitive compensation and bonus opportunities
  • Comprehensive insurance coverage
  • Support for mental and physical health
  • Work-from-home flexibility
  • Fitness center reimbursement
  • Paid time off for volunteering
  • Wellness workshops
  • Buddy program for new HealthStream employees
  • Collaborative work environment
  • Career development opportunities
  • Ongoing learning opportunities
  • Inspiring spaces for collaboration and connection with colleagues
  • Free employee parking at Nashville and San Diego resource centers
  • Paid time off
  • Hybrid work arrangement for eligible team members who can commute
  • Company-sponsored onsite social events
  • Medical, dental, and vision insurance
  • Parental leave
  • 401(k) and Roth retirement plans
  • Flexible spending account
  • Health savings account
  • Life insurance
  • Short- and long-term disability coverage
  • Medical bridge insurance
  • Critical illness insurance
  • Accident insurance
  • Identity protection
  • Legal protection
  • Pet insurance
  • Employee assistance program
  • Fitness reimbursement

Related Jobs

SPERTON - Where Great People Meet

Sales Executive, Elevators and Car Parking Systems

SPERTON - Where Great People Meet
51 – 200 Employees

Drive elevator and car parking system sales across Mumbai’s Western Region. Build client and dealer relationships, and manage deals from initial enquiry through project execution.

Open