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HealthStream
HealthStream
501 – 1.000 Angajați
Sponsor pentru viza H1BAsistență medicalăConsultanțăJuridic
HealthStream este o companie de software ca serviciu din domeniul sănătății, concentrată pe sprijinirea sistemelor de sănătate, a grupurilor de furnizori și a organizațiilor de îngrijire în dezvoltarea și gestionarea forței lor de muncă. Prin platforma hStream, HealthStream combină învățarea și educația continuă cu gestionarea acreditărilor, programarea, instrumente pentru calitate și conformitate, instruirea pentru resuscitare, educația privind ciclul veniturilor, verificarea din surse primare, analizele și integrările. Produsele sale sprijină competența personalului clinic, siguranța pacienților, pregătirea pentru cerințele de reglementare și operațiuni de sănătate mai eficiente pentru organizațiile care deservesc echipe clinice numeroase.
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Locurile de muncă ale companiei

Tier 1 Customer Support Specialist (Remote - Tennessee)

HealthStream is seeking a Tier 1 Customer Support Specialist to assist users of its healthcare workforce solutions. The role involves troubleshooting through phone, email, and chat while advocating for customers.

USStatele Unite ale AmericiiTNTennessee
19 $ – 20 $ / oră
RemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Deliver customer support through phone, email, and chat
  • Partner with customers and internal teams to resolve issues efficiently
  • Investigate and diagnose reported problems
  • Identify and correct technical issues
  • Build productive relationships with customers and colleagues
  • Communicate promptly, professionally, and respectfully
  • Identify, test, and validate reported issues
  • Document issues clearly for the development team
  • Work across functions on customer-focused initiatives
  • Help test new features and product releases
  • Recommend product improvements informed by data and customer feedback
  • Follow HealthStream security policies, procedures, and required training
  • Build expertise in HealthStream products and advocate for clients

Cerințe

  • At least one year of experience in a technical help desk or technical support position
  • A bachelor’s degree in a related field is preferred
  • Relevant practical experience may substitute for education requirements
  • Practical healthcare industry knowledge is advantageous
  • Confident and engaging phone presence
  • Excellent written communication skills
  • Ability to convey information clearly, concisely, and thoughtfully
  • Strong problem-solving and prioritization abilities
  • Ability to explain resolutions to both technical and non-technical customers
  • Ability to identify root causes and deliver effective resolutions
  • Active listening skills and empathetic customer advocacy
  • Strong curiosity and enthusiasm for understanding how systems work
  • Working knowledge of Microsoft operating systems
  • Familiarity with Salesforce and Microsoft Teams
  • Availability for a flexible eight-hour schedule covering 7 AM to 7 PM CST, Monday through Friday
  • Collaborative team mindset and commitment to quality standards

Beneficii

  • Mission-driven work
  • Diverse and inclusive workplace culture
  • Competitive compensation and bonus opportunities
  • Comprehensive insurance coverage
  • Support for mental and physical health
  • Work-from-home flexibility
  • Fitness center reimbursement
  • Paid time off for volunteering
  • Wellness workshops
  • Buddy program for new HealthStream employees
  • Collaborative work environment
  • Career development opportunities
  • Ongoing learning opportunities
  • Inspiring spaces for collaboration and connection with colleagues
  • Free employee parking at Nashville and San Diego resource centers
  • Paid time off
  • Hybrid work arrangement for eligible team members who can commute
  • Company-sponsored onsite social events
  • Medical, dental, and vision insurance
  • Parental leave
  • 401(k) and Roth retirement plans
  • Flexible spending account
  • Health savings account
  • Life insurance
  • Short- and long-term disability coverage
  • Medical bridge insurance
  • Critical illness insurance
  • Accident insurance
  • Identity protection
  • Legal protection
  • Pet insurance
  • Employee assistance program
  • Fitness reimbursement

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