SupportNinja

1,001 – 5,000 Employees

SupportNinja provides flexible outsourcing services for businesses that need to expand their capabilities without proportionally increasing internal headcount. Its work spans customer experience, customer and technical support, content moderation, data processing, and finance and accounting. The company combines tailored service delivery with AI-enabled solutions to help more than 200 businesses improve operations and pursue growth. Founded in 2015, SupportNinja operates in the B2B and SaaS space.

Company Jobs

Technical Support Representative II – IoT, Spanish, Portuguese & English (Romania Remote)

SupportNinja is hiring a remote Technical Support Representative II to provide first-line assistance to a global IoT customer base. The role covers troubleshooting networks, devices, connectivity, and cloud access, with complex cases escalated as needed.

1 week ago

Romania

lei 13,000 / month

Remote Full-time Junior Middle No degree required English Required Spanish Required Portuguese Required Support Engineer

AWS Azure Google Cloud Platform IoT TCP/IP

Description

Deliver first-line technical support to customers worldwide
Track and answer support tickets in the ticketing system
Conduct initial troubleshooting and analyze reported issues
Refer complex problems to Tier 2 or Engineering when appropriate
Keep customers informed with timely updates aligned with SLA commitments
Assist Field Service Engineers remotely while they work at customer sites

Requirements

At least 2 years of technical support experience involving IoT devices, field hardware, and networking systems
Strong understanding of the TCP/IP model, including TCP and UDP
Knowledge of static IP addresses and DHCP reservations
Knowledge of NTP time synchronization
Knowledge of MAC address whitelisting
Understanding of 2.4 GHz and 5 GHz Wi-Fi bands
Hands-on experience with gateways, sensors, and routers, including provisioning, asset mapping, field commissioning, and OTA firmware updates
Understanding of SIM lifecycle processes, including activations, suspensions, expiration, ICCID and IMEI verification, roaming, custom APN authentication, and cellular failover or interface-priority settings
Ability to interpret RSSI, SNR, RSRP, SINR, and BLE signal metrics
Familiarity with AWS, Azure, or Google Cloud Platform
Knowledge of least-privilege access, bastion hosts, SSO, OAuth, and MFA
Basic familiarity with MQTT, HTTPS, WebSockets, Webhooks, and REST APIs
Familiarity with Postman, browser Developer Tools, Wireshark, and observability tools such as Kibana or Groundcover is a plus
Strong spoken and written Spanish, Portuguese, and English communication skills
Ability to work with a bring-your-own-device setup

Benefits

21 days of annual leave
Medical coverage
Remote work allowance of 400 lei gross per month
Meal tickets worth 40 lei per working day
A fun work experience focused on continued growth

Related Jobs

501 – 1,000 Employees

H1B Visa Sponsor Consulting Insurance Logistics

Oversee recruiting systems, requisitions, analytics, and contingent workforce operations at Knowtion Health. Help support scalable hiring processes for a growing healthcare company.

Open

5,001 – 10,000 Employees

Food & Beverage Healthcare Logistics

Saudi Arabia Remote Full-time Middle Senior English Required Procurement

Coordinate purchasing operations for a manufacturing business in Saudi Arabia, from purchase orders and supplier deliveries to customs paperwork and material transfers. Support shipment clearance, invoice processing, supplier claims, and product certificate renewals.

Open

501 – 1,000 Employees

Consulting Cybersecurity Logistics

France

€40,000 – €44,000 / year

Hybrid Full-time Middle Senior French Required IT Support

Cloud Go

Recruit IT infrastructure professionals for Artemys, a digital transformation company. Lead sourcing and hiring while contributing to employer branding initiatives.

Open

51 – 200 Employees

H1B Visa Sponsor Consulting Logistics Manufacturing

Israel Hybrid Full-time Senior English Required Engineer

AWS Cloud EC2 Python PyTorch

Develop computer vision and machine learning systems for 4M Analytics’ subsurface utility mapping platform. Own algorithms from research through production in partnership with data engineering and product teams.

Open

201 – 500 Employees

B2B eCommerce Marketplace

Brazil Remote Full-time Middle Senior English Required Customer Success Customer Success Manager

Lead renewals, retention, and account growth for JoomPulse enterprise customers. Turn Mercado Livre and Shopee analytics into practical recommendations for marketplace sellers.

Open

201 – 500 Employees

Consulting Healthcare Logistics

United States

Washington

$385,000 – $400,000 / year

Remote Full-time Lead English Required Security Engineer

AWS Azure Cloud Google Cloud Platform

Lead Cyera’s Pacific Northwest sales team, grow the territory, and exceed quotas for its AI and data security platform.

Open

1,001 – 5,000 Employees

H1B Visa Sponsor Consulting Healthcare Manufacturing

United States

New Jersey

$120,000 – $165,000 / year

On-site Full-time Middle Senior English Required Manager

Lead medical device sales across a North Central New Jersey region, managing field teams and hospital relationships. Drive regional revenue, sales performance, and compliant promotion of Terumo Interventional Systems products.

Open

51 – 200 Employees

H1B Visa Sponsor Artificial Intelligence Consulting Defense

Israel Hybrid Full-time Senior English Required Program Manager

Lead Dream’s Sovereign AI roadmap for government and critical infrastructure customers, coordinating research, engineering, product, launches, and AI-enabled operations.

Open

501 – 1,000 Employees

Skilled Worker Visa Sponsor Food & Beverage Logistics Manufacturing

Israel Hybrid Full-time Middle Senior English Required QA Automation Engineer

Jenkins Linux Python Selenium SQL

Develop API and UI automation and CI/CD quality gates for Claroty’s cyber-physical security platform. Help protect critical infrastructure through reliable testing.

Open

51 – 200 Employees

Fintech

Ukraine Remote Full-time Middle Senior English Required Recruitment

Recruit technical talent for Fluent Trade Technologies’ global teams, coordinating hiring across the EU, Ukraine, and the Philippines.

Open

Technical Support Representative II – IoT, Spanish, Portuguese & English (Romania Remote)

SupportNinja is hiring a remote Technical Support Representative II to provide first-line assistance to a global IoT customer base. The role covers troubleshooting networks, devices, connectivity, and cloud access, with complex cases escalated as needed.

Description

Requirements

Benefits

Related Jobs

Remote Talent Acquisition Manager

Purchasing Coordinator, Saudi Arabia (Remote)

IT Talent Acquisition Specialist

Senior Computer Vision Algorithm Engineer

Enterprise Customer Success Manager, Brazil (Remote)

Regional Sales Director, Identity Security

Region Manager, Terumo Interventional Systems Sales

Senior Program Manager, Sovereign AI (Hybrid, Israel)

QA Automation Engineer

Talent Acquisition Specialist – Technical Recruiting