SupportNinja
SupportNinja
1,001 – 5,000 कर्मचारी
B2BSaaS
SupportNinja उन व्यवसायों के लिए लचीली आउटसोर्सिंग सेवाएँ प्रदान करता है, जिन्हें आंतरिक कर्मचारियों की संख्या में समान अनुपात में वृद्धि किए बिना अपनी क्षमताओं का विस्तार करना होता है। इसका कार्य ग्राहक अनुभव, ग्राहक और तकनीकी सहायता, कंटेंट मॉडरेशन, डेटा प्रोसेसिंग तथा वित्त और लेखांकन तक फैला हुआ है। कंपनी अनुकूलित सेवा प्रदान करने के साथ AI-सक्षम समाधानों का संयोजन करती है, जिससे 200 से अधिक व्यवसायों को अपने संचालन में सुधार करने और विकास की दिशा में आगे बढ़ने में सहायता मिलती है। 2015 में स्थापित SupportNinja B2B और SaaS क्षेत्र में कार्य करता है।

Technical Support Representative II – IoT, Spanish, Portuguese & English (Romania Remote)

SupportNinja is hiring a remote Technical Support Representative II to provide first-line assistance to a global IoT customer base. The role covers troubleshooting networks, devices, connectivity, and cloud access, with complex cases escalated as needed.

विवरण

  • Deliver first-line technical support to customers worldwide
  • Track and answer support tickets in the ticketing system
  • Conduct initial troubleshooting and analyze reported issues
  • Refer complex problems to Tier 2 or Engineering when appropriate
  • Keep customers informed with timely updates aligned with SLA commitments
  • Assist Field Service Engineers remotely while they work at customer sites

आवश्यकताएँ

  • At least 2 years of technical support experience involving IoT devices, field hardware, and networking systems
  • Strong understanding of the TCP/IP model, including TCP and UDP
  • Knowledge of static IP addresses and DHCP reservations
  • Knowledge of NTP time synchronization
  • Knowledge of MAC address whitelisting
  • Understanding of 2.4 GHz and 5 GHz Wi-Fi bands
  • Hands-on experience with gateways, sensors, and routers, including provisioning, asset mapping, field commissioning, and OTA firmware updates
  • Understanding of SIM lifecycle processes, including activations, suspensions, expiration, ICCID and IMEI verification, roaming, custom APN authentication, and cellular failover or interface-priority settings
  • Ability to interpret RSSI, SNR, RSRP, SINR, and BLE signal metrics
  • Familiarity with AWS, Azure, or Google Cloud Platform
  • Knowledge of least-privilege access, bastion hosts, SSO, OAuth, and MFA
  • Basic familiarity with MQTT, HTTPS, WebSockets, Webhooks, and REST APIs
  • Familiarity with Postman, browser Developer Tools, Wireshark, and observability tools such as Kibana or Groundcover is a plus
  • Strong spoken and written Spanish, Portuguese, and English communication skills
  • Ability to work with a bring-your-own-device setup

लाभ

  • 21 days of annual leave
  • Medical coverage
  • Remote work allowance of 400 lei gross per month
  • Meal tickets worth 40 lei per working day
  • A fun work experience focused on continued growth

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