Kyndryl
Kyndryl
Kyndryl is an IT infrastructure services company that helps enterprise organizations design, operate, and modernize complex technology environments. Its work spans consulting, cloud services, cybersecurity, data and AI, and digital workplace transformation, supporting organizations in industries including automotive, healthcare, banking, and logistics. Kyndryl combines infrastructure expertise with technology partnerships to address mission-critical systems, reduce operational complexity, and help businesses adapt to changing technology needs.

Technical Support Apprentice – Bangalore (Onsite)

Entry-level technical support role assisting Kyndryl’s business clients with hardware, software, networking, and collaboration-tool issues. Resolve incidents within service-level targets while building practical IT support skills.

Description

  • Deliver first-line, Level 1 technical support to business-to-business clients
  • Support contracted hardware, software, and service offerings
  • Diagnose operating system, email, networking, VPN and connectivity, O365, VMware, and collaboration-tool problems
  • Process password resets, verify entitlements, and document incidents
  • Route issues to the appropriate teams while representing the client’s interests
  • Coordinate service outages and keep status communications current
  • Keep software-license and hardware-inventory records accurate
  • Achieve SLA, SLO, and KPI targets while sustaining strong customer satisfaction
  • Take part in immersive training, mentoring, job shadowing, and skill-specialization opportunities

Requirements

  • Three-year degree such as a BCA or BSc in Computer Science
  • Excellent spoken and written English communication
  • Strong customer-service and technical-troubleshooting abilities
  • Working knowledge of Windows, macOS, O365, VMware, networking, internet security, and collaboration tools
  • Familiarity with IT ticketing platforms
  • Additional language skills are advantageous

Benefits

  • A flexible and supportive work environment
  • Be Well programs supporting financial, mental, physical, and social well-being
  • Individual development objectives with ongoing feedback
  • Certification opportunities from Microsoft, Google, and Amazon
  • Coaching alongside practical, hands-on learning
  • Mentoring, job shadowing, and opportunities to specialize
  • Access to advanced learning resources and programs
  • A culture designed to support hybrid work

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