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Lightspeed Commerce
Lightspeed Commerce
1,001 – 5,000 Employees
RetailSaaS
Lightspeed Commerce is a SaaS company developing cloud-based point-of-sale and payments technology for retailers, restaurants, golf businesses, and wholesalers. Its platform brings together omnichannel sales, inventory management, eCommerce, payments and reconciliation, workforce and payroll tools, analytics including Lightspeed AI, hardware integrations, business funding, and wholesale capabilities through NuORDER. The company focuses on scalable, configurable systems for multi-location businesses and supports approximately 150,000 customer locations worldwide. Roles at Lightspeed Commerce contribute to products that connect in-person and online commerce across a range of business sectors.
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Strategic Account Manager at Lightspeed Commerce (UK Hybrid)

Own and grow strategic enterprise hospitality accounts for Lightspeed’s commerce platform. Drive customer adoption, retention, and partnerships across the UK portfolio.

GBUnited KingdomHybridFull-timeMiddleSeniorEnglish RequiredAccount ManagerSales

Description

  • Serve as the primary contact for Lightspeed’s largest and most strategic hospitality customers.
  • Create and deliver account strategies that support growth, retention, and product adoption.
  • Expand product usage and improve Net Revenue Retention across the assigned portfolio.
  • Prepare and lead quarterly business reviews and customer success plans.
  • Use usage data, go-live milestones, and health scores to identify and address risks early.
  • Develop trusted relationships with executive and operational stakeholders.
  • Establish Lightspeed as a long-term strategic partner for customers.
  • Partner with Product, Customer Success, Implementation, and Support teams to provide a strong customer experience.
  • Gather customer feedback and coordinate with internal teams to address product gaps and improve the customer journey.

Requirements

  • Bring 3–5+ years of experience in Account Management or Strategic Customer Success in a B2B SaaS environment, preferably serving enterprise customers.
  • Understand key SaaS measures such as Net Revenue Retention, adoption, expansion, renewals, and churn.
  • Use SaaS performance metrics to manage and develop a customer portfolio.
  • Demonstrate strong ownership, a hands-on approach, and data-driven decision-making.
  • Have highly developed relationship-management skills.
  • Have experience navigating complex stakeholder structures across multiple levels.
  • Communicate confidently with C-level leaders, operations teams, and technical stakeholders.
  • Be fluent in business English.
  • Experience in hospitality, point-of-sale, or hospitality technology is advantageous but not essential.

Benefits

  • Career progression opportunities tied to performance.
  • Team activities and social events held throughout the year.
  • Opportunities to learn, broaden your skills, build relationships, and contribute within Lightspeed’s diverse and inclusive culture.
  • Access to a Lightspeed equity scheme.
  • Annual Health & Wellness Credit of up to £400.
  • Mental health support through the Modern Health app, including meditation, coaching, and counseling.
  • Work from almost anywhere in the world for up to 60 days each year.
  • Paid time to volunteer and support your community.
  • Public transit benefit for commuting to the office.
  • Healthy snacks and after-work social events.
  • Health, dental, and optical coverage.

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