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Sleek is a digital business services platform helping small and medium-sized enterprises manage essential administrative and compliance work online. Its services include company incorporation, accounting, payroll, corporate secretarial support, and business account setup. By bringing these processes together in one platform, Sleek helps businesses simplify operations and manage their ongoing obligations with clear, efficient digital workflows.
Sleek Customer Support Executive – Hong Kong Clients (Remote, Philippines)
Support Hong Kong entrepreneurs and SMEs remotely from the Philippines as they use Sleek’s digital incorporation, accounting, and compliance services. Manage multichannel inquiries, client follow-ups, platform guidance, and issue resolution.
Description
- Support Hong Kong entrepreneurs and SMEs with incorporation, accounting, audit, and compliance services.
- Follow up with clients to collect feedback and outstanding documents.
- Handle customer inquiries through email, live chat, and phone.
- Guide clients through Sleek’s digital platforms, onboarding process, and document submissions.
- Investigate incorporation, accounting, and related issues, escalating cases when appropriate.
- Work closely with Sales, Compliance, Corporate Secretary, Accounting, and Technology teams.
- Recognise recurring customer difficulties and recommend improvements to workflows or help-centre content.
- Provide prompt, empathetic, accurate, personalised, and solution-oriented assistance.
- Complete case studies, role-play exercises, behavioural assessments, reference checks, and background-screening processes.
Requirements
- At least two years of customer support experience.
- Bachelor’s degree in any discipline.
- Fluent written and spoken English.
- Customer support experience is required; fintech, SaaS, or professional services experience is preferred.
- Familiarity with Zendesk, Aircall, Slack, and Gmail is a strong advantage.
- Self-directed and equipped to work remotely.
- A dedicated, quiet workspace.
- Reliable internet access.
- Basic knowledge of Hong Kong business regulations is desirable.
- Experience working in a fast-moving startup or scale-up is desirable.
- Background screening may cover education, criminal history, political exposure, bankruptcy, or adverse credit history.
- Consent must be provided before background checks are conducted.
Benefits
- Work-from-home arrangement.
- Flexible start times for family and other personal needs.
- Work remotely from anywhere in the world for one month each year.
- Competitive market-based salary.
- Generous paid leave and holiday schedules.
- Eligibility for an employee share ownership plan for certain employees.
- Internal and external training opportunities.
- Meaningful responsibility and autonomy.
- Opportunities to develop AI-focused skills.
- Diverse and inclusive workplace.
- B Corp-certified employer committed to an inclusive, equitable, and regenerative economy.
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