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The Church of Jesus Christ of Latter-day Saints
The Church of Jesus Christ of Latter-day Saints
Skilled Worker Visa SponsorConsultingHealthcareNon-profit
The Church of Jesus Christ of Latter-day Saints is a global religious organization with employees working across more than 100 countries. Its career opportunities span areas such as information technology, facilities management, healthcare, consulting, and other functions that support the Church’s worldwide operations and mission. The organization hires both permanent employees and contract workers, with roles shaped by its focus on sharing the gospel of Jesus Christ and serving its members and communities.
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Service Delivery Architect - Salt Lake City, Utah (Hybrid)

Design the Oracle Fusion Cloud and PeopleSoft support operating model for The Church of Jesus Christ of Latter-day Saints. Establish tiered services, governance, transition processes, and operational readiness.

USUnited StatesUTUtahHybridFull-timeMiddleSeniorEnglish RequiredArchitect
CloudERPOracleServiceNow

Description

  • Assess current support operations by observing teams, documenting workarounds, and establishing baseline ticket volumes, categories, and bottlenecks
  • Design the support model covering intake, ownership, escalation paths, functional and technical tiers, Oracle escalation, organizational placement, roles, capacity, coverage, and required skills
  • Define and validate ServiceNow categorization, routing, priority, severity, service targets, and knowledge-article lifecycle processes
  • Ensure the operating model supports concurrent Oracle Fusion Cloud and PeopleSoft 9.2 operations across migrated and non-migrated areas
  • Coordinate planned changes across live operations and delivery, establish change-lane rules, and manage go-live pauses
  • Create process documentation, runbooks, escalation and RACI matrices, intake scripts, and training materials
  • Plan hypercare, establish success measures, and transition the operating model to the team responsible for ongoing operations

Requirements

  • Bachelor’s degree in a related discipline
  • At least 8 years of experience running, improving, or redesigning business operations with direct ownership of outcomes, or a master’s degree with 6 years of experience
  • Demonstrated process-improvement experience that remained effective after implementation
  • Experience leading design initiatives across teams without direct management authority
  • Ability to uncover and document undocumented work by partnering closely with process owners
  • Fluency with enterprise systems; ERP experience is preferred
  • Experience designing or operating tiered support models with intake, triage, escalation, and ownership processes
  • Working knowledge of ServiceNow or a comparable platform
  • Experience collaborating across functions, time zones, and cultures
  • Strong written communication skills
  • Must be a member of The Church of Jesus Christ of Latter-day Saints and currently temple worthy
  • Experience with Lean Six Sigma, Agile or iterative delivery, Oracle Fusion Cloud, PeopleSoft 9.2, ITIL v4 Foundation, Knowledge-Centered Service, or large nonprofit, mission-driven, or public-sector organizations is preferred

Benefits

  • Church employment benefits; details are available through the employer’s careers site
  • Equal opportunity employment and reasonable accommodations for qualified individuals with known disabilities

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