NEP Group, Inc.
NEP Group, Inc.
1,001 – 5,000 Employees
BroadcastingEntertainmentMedia
NEP Group, Inc. is a global media technology company supporting live events, television, and virtual productions. Its end-to-end services span mobile production, studio operations, live broadcasting, video rigging, augmented and virtual reality, and post-production. With more than 200 mobile production units and 83 studios worldwide, NEP helps media and entertainment clients produce, manage, and distribute content across platforms.

Senior Manager, Client Services - Sports Leagues

Lead strategic client relationships, onboarding, service delivery, and renewals for NEP Group’s live sports and entertainment production accounts. This senior role connects client stakeholders with sales, operations, engineering, production services, and regional teams.

Description

  • Manage daily relationships with client operations leaders, production stakeholders, and technical, finance, and procurement contacts
  • Coordinate with NEP’s Sales, Operations, Engineering, Production Services, and regional teams across assigned accounts
  • Lead client onboarding, account planning, and visibility into service delivery
  • Develop and maintain account plans, stakeholder maps, escalation procedures, and renewal schedules
  • Oversee issue resolution, client communications, and service-quality improvements
  • Represent client needs and priorities within the organization
  • Support renewals, expansion opportunities, and sustained account performance

Requirements

  • At least 7 years of experience in client services, account management, customer success, technical account management, broadcast operations, or a related field
  • Experience supporting complex clients in media, technology, sports, entertainment, or managed services
  • Strong stakeholder management, communication, and organizational abilities
  • Ability to engage in technical and operational discussions while coordinating cross-functional teams
  • Experience with Salesforce, account planning, client reporting, contract records, forecast inputs, or comparable commercial systems is preferred
  • Experience managing complex accounts spanning multiple facilities, business units, technical teams, or service lines
  • Experience working with Sales on renewals, upsell opportunities, client intelligence, and long-term account planning is preferred
  • Availability to travel approximately 25% for client meetings, facility visits, and industry events

Benefits

  • Approximately 25% travel, including client meetings, facility visits, and industry events

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