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NEP Group, Inc.
NEP Group, Inc.
1,001 – 5,000 Employees
BroadcastingEntertainmentMedia
NEP Group, Inc. is a global media technology company supporting live events, television, and virtual productions. Its end-to-end services span mobile production, studio operations, live broadcasting, video rigging, augmented and virtual reality, and post-production. With more than 200 mobile production units and 83 studios worldwide, NEP helps media and entertainment clients produce, manage, and distribute content across platforms.
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Senior Manager, Client Services – Emerging Leagues and Platforms | NEP Group, Fort Lauderdale, FL

Lead client services for major streamers, sports leagues, and media organizations at NEP Group. Oversee onboarding, service delivery, renewals, and cross-functional account success in an onsite Fort Lauderdale role.

USUnited StatesFLFloridaOn-siteFull-timeSeniorEnglish RequiredClient ServicesClient Services Representative

Description

  • Manage daily relationships with client operations leaders, production stakeholders, and technical, finance, and procurement contacts
  • Coordinate with Sales, Operations, Engineering, Production Services, and regional teams across assigned accounts
  • Lead client onboarding, account planning, and visibility into service delivery
  • Maintain account plans, stakeholder maps, escalation procedures, and renewal schedules
  • Oversee issue resolution, client communications, and service quality efforts
  • Represent client needs and priorities across the organization
  • Contribute to renewals, expansion opportunities, and sustained account growth

Requirements

  • At least seven years of experience in client services, account management, customer success, technical account management, broadcast operations, or a related field
  • Background supporting complex clients in media, technology, sports, entertainment, or managed services
  • Strong stakeholder management, communication, and organizational capabilities
  • Comfort discussing technical and operational matters while coordinating cross-functional teams
  • Experience with Salesforce, account planning, client reporting, contract records, forecast inputs, or comparable commercial systems is preferred
  • Experience managing complex accounts across multiple facilities, business units, technical teams, or service lines
  • Experience working with Sales on renewals, identifying upsell opportunities, gathering client intelligence, and planning long-term accounts is preferred
  • Willingness to travel about 25% for client meetings, facility visits, and industry events

Benefits

  • Travel of approximately 25% may be required for client meetings, facility visits, and industry events

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