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Nava
Nava
501 – 1,000 Employees
H1B Visa SponsorConsultingHealthcareLogistics
Nava is a public-benefit technology company that works with federal, state, and local government agencies to improve how essential programs reach the people who rely on them. Its teams design, build, and operate digital services and open-source software for areas including unemployment insurance, SNAP, Medicaid, grants, and veterans’ services. Nava combines human-centered design, resilient engineering, and modernization of legacy systems to support services used at large scale while reducing administrative work. The company also explores AI-enabled tools for verification and program administration, partnering closely with public agencies to improve delivery and outcomes.
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Senior IVR Designer and Researcher at Nava - Remote US

Lead research and design for high-volume tax-service IVR journeys at Nava, a government-services consultancy. Shape accessible experiences through user research, service mapping, prototyping, and cross-functional collaboration.

USUnited StatesALAlabamaAZArizonaCACaliforniaCOColoradoCTConnecticutFLFloridaILIllinoisLALouisianaMEMaineMDMarylandMAMassachusettsMIMichiganMNMinnesotaMOMissouriNVNevadaNJNew JerseyNYNew YorkNCNorth CarolinaOHOhioOKOklahomaOROregonPAPennsylvaniaRIRhode IslandSCSouth CarolinaTNTennesseeTXTexasUTUtahVAVirginiaWAWashingtonWIWisconsin
$126,000 – $143,100 / year
RemoteFull-timeSeniorEnglish RequiredDesigner

Description

  • Lead discovery and redesign for individual-income-tax IVR journeys, starting with refund-status and other high-volume needs
  • Set priorities and deliver roadmap-level design and research initiatives
  • Use human-centered design to address user needs
  • Conduct quantitative and qualitative research and communicate findings to internal and external partners
  • Create discovery artifacts, diagrams, user flows, high-fidelity prototypes, and design systems with cross-functional teams
  • Translate complex requirements into clear, accessible digital experiences with Nava product teams and government staff
  • Collaborate with government contractors and civil servants across complex stakeholder environments

Requirements

  • Experience mapping complex call flows and operational journeys
  • Experience facilitating sessions with program and call-center staff
  • Ability to turn research findings into implementable IVR requirements and measurable outcomes
  • At least five years of professional experience as a designer on product teams
  • Experience identifying and driving systemic improvements in complex service environments
  • Experience designing, testing, and implementing digital services
  • Experience applying web and responsive user-interface best practices
  • A human-centered design approach
  • Systems thinking and a strong commitment to user advocacy
  • Resourceful, dependable, organized, and attentive to detail
  • Ability to evaluate trade-offs and balance short-term and long-term outcomes strategically
  • Ability to develop productive relationships with internal teams and external partners
  • Adaptable, empathetic, and positive approach to collaboration
  • Excellent written and verbal communication skills
  • Authorization to work legally in the United States
  • Ability to satisfy requirements associated with applicable government contracts
  • Work authorization that will not require visa sponsorship now or in the future
  • Willingness to undergo a government background check or security clearance if required

Benefits

  • Medical, dental, and vision coverage
  • Employer-paid disability, life, and accidental-death insurance
  • Vacation, holidays, and floating holidays
  • Twelve paid federal holidays each year
  • Annual performance bonus for eligible employees
  • Paid parental leave and weekly home-delivered meals
  • Wellness platform offering physical, mental, and emotional health resources
  • Virtual physician visits with no copay, subject to provider availability
  • Extended unpaid sabbatical leave after continuous service
  • 401(k) plan with a 4% salary match
  • Flexible remote-first work environment
  • Company laptop and assistance setting up a home office
  • Monthly reimbursement for eligible home-office utility costs
  • Internal training and professional-development resources
  • LinkedIn Learning access plus an annual allowance for courses, tuition, and certifications
  • Employee referral bonus
  • Pre-tax commuter benefits
  • Collaborative team culture designed for remote work

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