Nava asosiy dasturlar ularga tayanadigan odamlarga yaxshiroq yetib borishini ta’minlash uchun federal, shtat va mahalliy davlat idoralari bilan ishlaydigan, jamoat manfaatlariga xizmat qiluvchi texnologik kompaniyadir. Uning jamoalari ishsizlik sug‘urtasi, SNAP, Medicaid, grantlar va faxriylarga xizmatlar kabi sohalar uchun raqamli xizmatlar hamda ochiq manbali dasturiy ta’minotni loyihalaydi, yaratadi va boshqaradi. Nava ma’muriy ishlarni kamaytirgan holda katta miqyosda qo‘llanadigan xizmatlarni qo‘llab-quvvatlash uchun insonga yo‘naltirilgan dizayn, barqaror muhandislik va eskirgan tizimlarni modernizatsiya qilishni birlashtiradi. Kompaniya, shuningdek, tekshiruv va dasturlarni boshqarish uchun sun’iy intellekt asosidagi vositalarni o‘rganadi hamda xizmatlarni yetkazish va natijalarni yaxshilash uchun davlat idoralari bilan yaqindan hamkorlik qiladi.
Senior IVR Designer and Researcher at Nava - Remote US
Lead research and design for high-volume tax-service IVR journeys at Nava, a government-services consultancy. Shape accessible experiences through user research, service mapping, prototyping, and cross-functional collaboration.
Amerika Qo‘shma Shtatlari
Alabama
Arizona
Kaliforniya
Kolorado
Konnektikut
Florida
Illinoys
Luiziana
Men
Merilend
Massachusets
Michigan
Minnesota
Missuri
Nevada
Nyu-Jersi
Nyu-York
Shimoliy Karolina
Ogayo
Oklaxoma
Oregon
Pensilvaniya
Rod-Aylend
Janubiy Karolina
Tennessi
Texas
Yuta
Virjiniya
Vashington
Viskonsin126 000 $ – 143 100 $ / yil
MasofaviyTo‘liq stavkaSeniorTalab Qilinadigan Til: inglizchaDizaynerTavsif
- Lead discovery and redesign for individual-income-tax IVR journeys, starting with refund-status and other high-volume needs
- Set priorities and deliver roadmap-level design and research initiatives
- Use human-centered design to address user needs
- Conduct quantitative and qualitative research and communicate findings to internal and external partners
- Create discovery artifacts, diagrams, user flows, high-fidelity prototypes, and design systems with cross-functional teams
- Translate complex requirements into clear, accessible digital experiences with Nava product teams and government staff
- Collaborate with government contractors and civil servants across complex stakeholder environments
Talablar
- Experience mapping complex call flows and operational journeys
- Experience facilitating sessions with program and call-center staff
- Ability to turn research findings into implementable IVR requirements and measurable outcomes
- At least five years of professional experience as a designer on product teams
- Experience identifying and driving systemic improvements in complex service environments
- Experience designing, testing, and implementing digital services
- Experience applying web and responsive user-interface best practices
- A human-centered design approach
- Systems thinking and a strong commitment to user advocacy
- Resourceful, dependable, organized, and attentive to detail
- Ability to evaluate trade-offs and balance short-term and long-term outcomes strategically
- Ability to develop productive relationships with internal teams and external partners
- Adaptable, empathetic, and positive approach to collaboration
- Excellent written and verbal communication skills
- Authorization to work legally in the United States
- Ability to satisfy requirements associated with applicable government contracts
- Work authorization that will not require visa sponsorship now or in the future
- Willingness to undergo a government background check or security clearance if required
Imtiyozlar
- Medical, dental, and vision coverage
- Employer-paid disability, life, and accidental-death insurance
- Vacation, holidays, and floating holidays
- Twelve paid federal holidays each year
- Annual performance bonus for eligible employees
- Paid parental leave and weekly home-delivered meals
- Wellness platform offering physical, mental, and emotional health resources
- Virtual physician visits with no copay, subject to provider availability
- Extended unpaid sabbatical leave after continuous service
- 401(k) plan with a 4% salary match
- Flexible remote-first work environment
- Company laptop and assistance setting up a home office
- Monthly reimbursement for eligible home-office utility costs
- Internal training and professional-development resources
- LinkedIn Learning access plus an annual allowance for courses, tuition, and certifications
- Employee referral bonus
- Pre-tax commuter benefits
- Collaborative team culture designed for remote work