CreditorWatch is an Australian credit management platform that helps businesses assess customer risk, monitor changes in financial circumstances, and improve payment outcomes. Its tools include credit reports, predictive insights, portfolio health checks, automated collections, and alerts for adverse events, supporting debtor management, cash-flow visibility, and risk reduction. Founded in 2010, CreditorWatch serves more than 60,000 Australian businesses across sectors including consulting, logistics, and insurance.
Customer Collections Specialist — CreditorWatch, Sydney Hybrid
Recover overdue invoices through CreditorWatch’s Collect receivables platform, managing debtor conversations, disputes and customer account portfolios. This part-time hybrid role is based in Sydney.
Description
- Make outbound calls and follow up with customers to collect overdue invoices
- Build professional, solutions-focused relationships with debtors
- Record call outcomes, payment commitments, disputes and account changes in internal systems
- Identify debtor disputes, billing problems and account questions, and raise them with customers
- Manage customer accounts and prioritise work to improve collection results
- Keep customers informed, share relevant updates and provide a high-quality service experience
- Work with Product, Implementation and Sales to improve processes and service delivery
- Share customer and debtor insights to inform product and service improvements
- Help develop and grow the Collect Call Assist service
- Report to the Principal Product Manager
Requirements
- Experience in accounts receivable, collections, credit control, customer service or a related field
- Strong verbal communication and confidence speaking with customers and debtors by phone
- Clear, accurate writing and note-taking, with close attention to detail
- Ability to handle challenging conversations professionally and confidently
- Experience resolving customer disputes, escalations or complex account queries
- Strong organisation and ability to prioritise in a dynamic work environment
- Collaborative working style and readiness to work across teams
- Customer-focused approach aimed at positive outcomes
Benefits
- Fitness First Platinum gym membership
- Barista-made coffee, breakfast, snacks, lunches and drinks
- $50 monthly contribution toward phone plans
- One extra wellness day off each month
- Monthly in-house massages
- Monthly team-building activities
- Free legal services, including conveyancing, property advice, wills, trusts and powers of attorney assistance
- Rewards and recognition for probation milestones, staff birthdays and service anniversaries
- Hybrid working arrangement