CreditorWatch
CreditorWatch
201 – 500 Darbuotojai
DraudimasKonsultavimasLogistika
CreditorWatch yra Australijos kredito valdymo platforma, padedanti įmonėms įvertinti klientų riziką, stebėti finansinės padėties pokyčius ir gerinti mokėjimų rezultatus. Jos įrankiai apima kredito ataskaitas, prognozuojamas įžvalgas, klientų portfelio būklės patikras, automatizuotą skolų išieškojimą ir įspėjimus apie nepalankius įvykius. Tai padeda valdyti skolininkus, užtikrinti pinigų srautų matomumą ir mažinti riziką. 2010 m. įkurta „CreditorWatch“ aptarnauja daugiau nei 60 000 Australijos įmonių įvairiuose sektoriuose, įskaitant konsultavimo, logistikos ir draudimo.

Customer Collections Specialist — CreditorWatch, Sydney Hybrid

Recover overdue invoices through CreditorWatch’s Collect receivables platform, managing debtor conversations, disputes and customer account portfolios. This part-time hybrid role is based in Sydney.

Aprašymas

  • Make outbound calls and follow up with customers to collect overdue invoices
  • Build professional, solutions-focused relationships with debtors
  • Record call outcomes, payment commitments, disputes and account changes in internal systems
  • Identify debtor disputes, billing problems and account questions, and raise them with customers
  • Manage customer accounts and prioritise work to improve collection results
  • Keep customers informed, share relevant updates and provide a high-quality service experience
  • Work with Product, Implementation and Sales to improve processes and service delivery
  • Share customer and debtor insights to inform product and service improvements
  • Help develop and grow the Collect Call Assist service
  • Report to the Principal Product Manager

Reikalavimai

  • Experience in accounts receivable, collections, credit control, customer service or a related field
  • Strong verbal communication and confidence speaking with customers and debtors by phone
  • Clear, accurate writing and note-taking, with close attention to detail
  • Ability to handle challenging conversations professionally and confidently
  • Experience resolving customer disputes, escalations or complex account queries
  • Strong organisation and ability to prioritise in a dynamic work environment
  • Collaborative working style and readiness to work across teams
  • Customer-focused approach aimed at positive outcomes

Privalumai

  • Fitness First Platinum gym membership
  • Barista-made coffee, breakfast, snacks, lunches and drinks
  • $50 monthly contribution toward phone plans
  • One extra wellness day off each month
  • Monthly in-house massages
  • Monthly team-building activities
  • Free legal services, including conveyancing, property advice, wills, trusts and powers of attorney assistance
  • Rewards and recognition for probation milestones, staff birthdays and service anniversaries
  • Hybrid working arrangement

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