CreditorWatch
CreditorWatch
CreditorWatch este o platformă australiană de gestionare a creditelor care ajută companiile să evalueze riscul clienților, să monitorizeze schimbările din situația lor financiară și să îmbunătățească rezultatele plăților. Instrumentele sale includ rapoarte de credit, informații predictive, verificări ale stării portofoliilor, colectare automatizată și alerte privind evenimentele nefavorabile, sprijinind gestionarea debitorilor, vizibilitatea fluxului de numerar și reducerea riscurilor. Fondată în 2010, CreditorWatch deservește peste 60.000 de companii australiene din sectoare precum consultanță, logistică și asigurări.

Customer Collections Specialist — CreditorWatch, Sydney Hybrid

Recover overdue invoices through CreditorWatch’s Collect receivables platform, managing debtor conversations, disputes and customer account portfolios. This part-time hybrid role is based in Sydney.

Descriere

  • Make outbound calls and follow up with customers to collect overdue invoices
  • Build professional, solutions-focused relationships with debtors
  • Record call outcomes, payment commitments, disputes and account changes in internal systems
  • Identify debtor disputes, billing problems and account questions, and raise them with customers
  • Manage customer accounts and prioritise work to improve collection results
  • Keep customers informed, share relevant updates and provide a high-quality service experience
  • Work with Product, Implementation and Sales to improve processes and service delivery
  • Share customer and debtor insights to inform product and service improvements
  • Help develop and grow the Collect Call Assist service
  • Report to the Principal Product Manager

Cerințe

  • Experience in accounts receivable, collections, credit control, customer service or a related field
  • Strong verbal communication and confidence speaking with customers and debtors by phone
  • Clear, accurate writing and note-taking, with close attention to detail
  • Ability to handle challenging conversations professionally and confidently
  • Experience resolving customer disputes, escalations or complex account queries
  • Strong organisation and ability to prioritise in a dynamic work environment
  • Collaborative working style and readiness to work across teams
  • Customer-focused approach aimed at positive outcomes

Beneficii

  • Fitness First Platinum gym membership
  • Barista-made coffee, breakfast, snacks, lunches and drinks
  • $50 monthly contribution toward phone plans
  • One extra wellness day off each month
  • Monthly in-house massages
  • Monthly team-building activities
  • Free legal services, including conveyancing, property advice, wills, trusts and powers of attorney assistance
  • Rewards and recognition for probation milestones, staff birthdays and service anniversaries
  • Hybrid working arrangement

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