Data Analyst, Construction Market Intelligence
Infopro Digital
Support Barbour ABI, Infopro Digital’s construction market intelligence business, by building verified datasets, market profiles, reports and dashboards for consultancy clients.
Open
Coupa Software develops business spend management solutions that help organizations manage procurement, finance, supply chain, and IT spending. Its platform supports invoicing, payments, expense management, supplier relationship management, and supply chain collaboration, combining AI with data insights to identify savings, improve compliance, and reduce operational risk. Coupa serves organizations across sectors including automotive, healthcare, retail, logistics, and consulting, with a partner and customer community built around more efficient, resilient business operations.
Senior Collections Associate
Manage complex receivables across Coupa’s global customer portfolio, overseeing collections and dispute resolution. Work with internal teams to improve cash performance and address account risks.
Description
- Manage collections from a portfolio of high-value, complex customer accounts.
- Contact customers by phone, email, and video to resolve overdue balances and disputes.
- Coordinate with Sales, Customer Success, Legal, and Deal Desk to address billing and contract issues.
- Handle escalations with sales leaders and customer stakeholders for high-risk or high-value accounts.
- Keep collections forecasts, aging reports, and cash application records accurate.
- Recommend process changes to lower Days Sales Outstanding (DSO) and reduce bad debt exposure.
- Use Oracle, Tesorio, or similar tools to manage workflows, track accounts, and report portfolio health.
- Assist with accounts receivable activities during month-end and quarter-end close.
Requirements
- At least five years of collections experience.
- Experience in SaaS, FMCG, or financial services is preferred.
- Track record of working with senior sales management to resolve account issues.
- Strong spoken and written communication skills.
- Confident, professional negotiation skills.
- Ability to independently manage a complex, high-value portfolio.
- Strong attention to detail, organization, and time management.
- Experience with Oracle, Tesorio, or comparable platforms.
Benefits
- Two paid company-wide wellness days each year.
- A paid day off on your birthday or another chosen day during your birthday month.
- 40 hours of paid volunteer leave each year.
- Free, confidential Employee Assistance Program available 24/7/365.
- Business travel protection through Zurich Travel Assist.
- Cash referral bonuses for successful employee referrals.
- Comprehensive medical and dental insurance, varying by location.
- Retirement or pension plans, varying by location.
- Life or accident protection, varying by location.
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