Coupa Software
Coupa Software
„Coupa Software“ kuria verslo išlaidų valdymo sprendimus, padedančius organizacijoms valdyti pirkimų, finansų, tiekimo grandinės ir IT išlaidas. Jos platforma palaiko sąskaitų faktūrų išrašymą ir tvarkymą, mokėjimus, išlaidų valdymą, santykių su tiekėjais valdymą ir bendradarbiavimą tiekimo grandinėje. Derindama dirbtinį intelektą su duomenų įžvalgomis, ji padeda nustatyti taupymo galimybes, gerinti atitiktį reikalavimams ir mažinti veiklos riziką. „Coupa“ aptarnauja įvairių sektorių organizacijas, įskaitant automobilių pramonės, sveikatos priežiūros, mažmeninės prekybos, logistikos ir konsultacijų įmones, o jos partnerių ir klientų bendruomenė siekia efektyvesnės ir atsparesnės verslo veiklos.

Senior Collections Associate

Manage complex receivables across Coupa’s global customer portfolio, overseeing collections and dispute resolution. Work with internal teams to improve cash performance and address account risks.

Aprašymas

  • Manage collections from a portfolio of high-value, complex customer accounts.
  • Contact customers by phone, email, and video to resolve overdue balances and disputes.
  • Coordinate with Sales, Customer Success, Legal, and Deal Desk to address billing and contract issues.
  • Handle escalations with sales leaders and customer stakeholders for high-risk or high-value accounts.
  • Keep collections forecasts, aging reports, and cash application records accurate.
  • Recommend process changes to lower Days Sales Outstanding (DSO) and reduce bad debt exposure.
  • Use Oracle, Tesorio, or similar tools to manage workflows, track accounts, and report portfolio health.
  • Assist with accounts receivable activities during month-end and quarter-end close.

Reikalavimai

  • At least five years of collections experience.
  • Experience in SaaS, FMCG, or financial services is preferred.
  • Track record of working with senior sales management to resolve account issues.
  • Strong spoken and written communication skills.
  • Confident, professional negotiation skills.
  • Ability to independently manage a complex, high-value portfolio.
  • Strong attention to detail, organization, and time management.
  • Experience with Oracle, Tesorio, or comparable platforms.

Privalumai

  • Two paid company-wide wellness days each year.
  • A paid day off on your birthday or another chosen day during your birthday month.
  • 40 hours of paid volunteer leave each year.
  • Free, confidential Employee Assistance Program available 24/7/365.
  • Business travel protection through Zurich Travel Assist.
  • Cash referral bonuses for successful employee referrals.
  • Comprehensive medical and dental insurance, varying by location.
  • Retirement or pension plans, varying by location.
  • Life or accident protection, varying by location.

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