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Cardinal Health
Cardinal Health
H1B Visa SponsorHealthcareLogisticsManufacturing
Cardinal Health is a global healthcare services and products company that supports hospitals, community health centers, ambulatory surgery centers, pharmacies, and other care providers. Its operations span medical supply distribution, pharmaceutical distribution, healthcare logistics, medical products, patient support, pharmacy management, and advanced therapy solutions. By connecting products, services, and operational expertise across the healthcare supply chain, Cardinal Health helps providers improve care delivery while managing day-to-day efficiency and complexity.
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Senior IT Client Services Analyst at Cardinal Health

Provide onsite IT client services support for Cardinal Health’s medical distribution facilities, resolving hardware, software, network, warehouse technology, and end-user systems issues.

USUnited StatesKSKansasMOMissouri
$27 – $39 / hour
On-siteFull-timeSeniorEnglish RequiredClient ServicesClient Services Representative
AndroidAWSCitrixTCP/IP

Description

  • Deliver Tier 1–3 virtual and onsite IT support for software, hardware, conference room, warehouse, server, network, and enterprise systems.
  • Resolve escalated incidents and user requests by coordinating with users, technology teams, vendors, and internal or external resources.
  • Educate and train users to support knowledge transfer and reduce recurring issues.
  • Own end-user productivity platforms and capabilities, including virtual environments, collaboration tools, warehouse device management, and service outage support.
  • Acquire, install, upgrade, configure, deploy, maintain, troubleshoot, and inventory workstations, laptops, printers, mobile devices, phones, and other computing and telecommunications equipment.
  • Diagnose and resolve hardware, software, operating system, account setup, and network configuration problems.
  • Resolve user tickets within documented service-level requirements.
  • Provide timely, accurate client updates and follow up to confirm systems are functioning.
  • Work with end users to align business requirements with appropriate technology solutions.
  • Prioritize and manage multiple active issues.
  • Escalate unresolved problems to the appropriate internal teams.
  • Act as the primary support resource, including after-hours and weekend coverage when needed.
  • Travel periodically to support business initiatives.

Requirements

  • A two-year degree in a related field or equivalent work experience is preferred.
  • More than four years of experience in a related field is preferred.
  • Experience supporting Windows 10 and 11, Citrix, Microsoft 365, AWS desktops, Android, and SOTI in multi-platform environments is preferred.
  • Strong knowledge of PC hardware, operating systems, network configuration, server interaction, diagnostics, and troubleshooting is preferred.
  • Working knowledge of hardware builds, configuration, compatibility, upgrades, diagnostics, troubleshooting, and desktop security methods is preferred.
  • Working knowledge of warehouse technologies, including laser and Zebra printers, wearable or handheld terminals, and IWD/RF scanners, is preferred.
  • Understanding of basic network topology, Ethernet, wireless networking, and TCP/IP protocols.
  • A proactive, innovative, and creative approach to customer and enterprise needs.
  • Strong analytical, problem-solving, organizational, and planning abilities.
  • Understanding of project management principles and team dynamics.
  • Ability to work independently and contribute effectively as part of a high-performing team.
  • Excellent verbal and written communication skills.
  • Experience working in a warehouse environment is preferred.
  • Ability to provide support in person, by phone, or remotely.
  • Ability to provide after-hours and weekend support when required.
  • Periodic travel to support business initiatives is required.

Benefits

  • Medical, dental, and vision coverage.
  • Paid time off.
  • Health savings account.
  • 401(k) savings plan.
  • Access to wages before payday through myFlexPay.
  • Flexible spending accounts.
  • Short- and long-term disability coverage.
  • Work-life resources.
  • Paid parental leave.
  • Healthy lifestyle programs.

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